Japan - Associate or Assistant Manager, Client Development

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

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Title: Associate or Assistant Manager, Client Development

Location: Tokyo
Reports to: Manager, Client Development

Primary Purpose:
Support the implementation of clienteling initiatives and building a strong clienteling culture and capabilities in Coach, in close collaboration with cross-functional partners such as Marketing, CRM, Training, Merchandising, IT and Retail. Drive retention and sales growth of clients, with focus on top existing clients and new high potential clients.

クライアントリング・イニシアチブの実施をサポートし、コーチにおける強力なクライアントリング文化を浸透させ構築する。その中でマーケティング、CRM、トレーニング、マーチャンダイジング、IT、リテールなどの部門横断的なパートナーとの緊密な協力関係を築くこと。また、既存の優良顧客と新規の見込み顧客を中心に、顧客の維持と売上拡大を推進する。

The successful individual will leverage their proficiency in customer experience to...

• Plan and execute client events (in-store and other forms of client events) to increase affinity with COACH and nature clients from new, repeater to the VIP segment. Deepen the engagement between clients and store sales associates by providing the above.
  COACHとの親和性を高め、新規顧客の獲得、真の顧客化、さらにはVIP顧客へと育てていくための施策（インストア・外部会場・VIP用等）を通年行う。店舗販売員と顧客の関係構築に寄与するモメンタムを提供する。
  Analyze market trends and competitor activities related to all client events and promotions and see what we can leverage from other brands including different industries.
• 新規・既存顧客向けイベントやプロモーションに関連する市場動向や競合他社の行動を分析し、異業種を含む他のブランドから何が活用できるかを検討し実施する。
  Operate annual gifting plan with internal system for both retail and outlet channel
• リテールおよびアウトレットチャネルの年間ギフト計画を社内システムを通して運営する。
  Optimize local deployment of global clienteling initiatives and guidelines. Communication with the US HQ, providing feedback, and willingness to learn from other regions for better performance is needed. グローバル・クライアントリング・イニシアチブおよびガイドラインを熟知し、ローカル展開の最適化を見出す。本国との綿密なコミュニケーション、継続的なフィードバックの共有、他国の成功事例から積極的に学び改善の機会を見出す。
• Actively collaborate with local Marketing, VM, Legal and Retail Team to drive proactive customer events strategy clearly tied to business priorities with clear sales/ ROI goals; optimize customer acquisition efforts
• ローカルの関係部署と積極的に協業し、明確な売上／ROI目標を掲げ、ビジネスの優先順位と連動した積極的な顧客イベント戦略を構築する。
  To be responsible for the budgets in compliance with quality and deadline and develop the budget allocation for the annual activity calendar
• 品質と期限を遵守した予算管理を行い、年間アクションカレンダーの作成と予算配分を策定する。
• Identify external suppliers and partners, manage relationships to deliver the best quality of execution
  ベンダーマネジメントとして、外部の協力会社を選定し、最高の品質のアクティベーションを顧客に提供できるよう、関係構築に努める。
   

The accomplished individual will possess...

• Bachelor’s degree or equivalent experience
  学士号または同等の経験
• Over 3 years of client development, event coordination experience, sales associate experience is a big plus
  3年以上の顧客開拓、イベントコーディネート経験。販売アソシエイト経験者歓迎。
• General IT skills such as Excel / Word / Outlook / PowerPoint with touch-typing
  エクセル／ワード／アウトルック／パワーポイントなどの初級以上のITスキル（タッチタイピングを含む）
• Native level Japanese language skill and business level English language is required
  ネイティブレベルの日本語力、ビジネスレベルの英語力 ( TOEIC 750～)
• Strong interests towards marketing trends to be able to create things from zero base / scratch.
  業務上に有意義な他業種を含む業界のトレンド（化粧品業界、飲食業界、ホテルやイベント業界、小売業等）を常に意識し、クリエイティブに物事を考える思考能力。ゼロから作り上げる企画力。
• Strong teamwork and interpersonal skills with ability to interact with all levels of employees
  強力なチームワークとあらゆるレベルの従業員と接する対人能力
• Effective written and verbal communication and presentation skills both in Japanese and English
  効果的な文書作成能力および口頭でのコミュニケーション・スキル、プレゼンテーション・スキル
• Analytical skills and come up with new ideas and suggestions
  分析能力を持ち、新しいアイデアや提案を果敢に出すことができる能力
• Organizational skills and ability to multi-task projects in a dynamic, fast-paced environment with shifting priorities
  優先順位が移り変わるダイナミック且つペースの速い環境において、プロジェクトをマルチタスクでこなせる高い能力
• Ability to implement strategies, monitor progress, and make necessary adjustments to achieve objectives
  戦略を実行し、進捗状況を監視し、目標達成のために必要な調整を柔軟に行う能力
• Luxury brand experience including other industries is a plus
  他業界を含むラグジュアリーブランドでの業務経験歓迎
• Interest in foreign cultures or countries and it is nice to have an experience living abroad
  英語圏に関わらず外国への留学経験があり、異業種や文化への興味関心がある方歓迎

Our Competencies for All Employees

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com.