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Assistant Store Manager I


Toronto, ON, CA

The Assistant Store Manager at Coach demonstrates a high level of business acumen; delivering sales results through employee development and mentorship. Embodies a strategic mindset with a focus on sales floor leadership and engagement with customers, while inspiring a sales culture. Ensures Coach’s standards and competencies are top of mind. Possesses the ability to adapt to all roles within the store’s environment.
Sample of tasks required of role:
 Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values
 Develop sales strategies, initiatives and growth across all categories; communicates goals to the team, tracks store’s performance at all times and achieves sales
 Develops clienteling strategy, levering customer tools (Client Compass) to foster client development; implements and monitors over time, to achieve business goals and objectives in partnership with the Store Manager
 Acts with customers in mind
 Understands changes in market and customer behavior, with potential impact on business performance and supports the execution of sales strategies/tactics
 Acts as brand ambassador in the market/mall to drive loyalty and business (i.e. charity events, local associations, mall initiatives)
 Resolves customer issues in a timely manner while being solution-oriented and forward thinking; partners with the Store Manager and/or District Manager as needed
 Helps to develop team to build long-term relationships with customers to drive business
 Takes initiative; has a high level of ownership and accountability for results of self and others
 Works directly with the Store/District Manager to protect and drive the needs of the business
 Ensures all daily tasks are completed without negatively impacting service of Coach standards
 Approaches challenges in direct and timely manner and takes action to course correct in the moment, when appropriate
 Builds trusting relationships with peers and team; acts as advocate for the Brand
 Welcomes feedback and adapts behaviors; creating short and long-term goals to achieve personal metrics and store performance
 Delegates and empowers others
 Creates enthusiasm and positivity for a shared vision and mission
 Evaluates performance of team members and provides consistent and timely feedback; creates and modifies action plans for the continuous development in partnership with the Store Manager
 Resolves performance problems using appropriate communication, coaching and counseling techniques
 Adheres to all retail policies and procedures including POS and Operations
 Leverage / understands Coach’s tools and technology to support Service and Operations of store
 Recruits, interviews on-boards and works closely with Store Manager on strategies to maintain top-talent; while creating a talent bench
 Manages daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss prevention
 Demonstrates strong business acumen; strategically forecasts in partnership with Store Manager, plans and budgets to the needs of the business (i.e. payroll, staffing, scheduling)
 Maintains interior and exterior upkeep of building with partnership from the corporate office; communicating needs to ensure esthetic and safety requirements are met
 Adheres to all retail policies and procedures including POS and Operations
 Leverages and understands Coach’s tools and technology to support Service and Operations of store
Competencies required:
 Drive for Results: Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented. Steadfastly pushes self and others for results.
 Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets firsthand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
 Creativity: Comes up with a lot of new and unique ideas. Easily makes connections among previously unrelated notions. Tends to be seen as original and value-added in brainstorming settings.
 Interpersonal Savvy: Relates well to all kind of people up down and sideways. Inside and outside the organization. Builds rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high-tension situations comfortably.
 Learning on The Fly: Learns quickly when facing new problems. A relentless and versatile learner. Open to change. Analyzes both successes and failures for cues to improve, experiments and will try anything to find solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure of anything.
 Perseverance: Pursues everything with energy, drive and a need to finish. Seldom gives up on anything before finishing, especially in the face of resistance or setbacks.
 Dealing with Ambiguity: Can effectively cope with change. Can shift gears comfortably. Can decide to act without having the total picture. Does not get upset when things are up in the air. Doesn’t have to finish things before moving on. Can comfortably handle risk and uncertainty.
 Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
 Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
 Managerial Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up
to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Additional Requirements
Experience: 1 to 3 years of previous management experience in a luxury retail service environment preferable. Possess current knowledge of fashion trends and competition in the marketplace.
Education: High school diploma or equivalent; college degree preferred.
Technical: Proficient with MS Office (Microsoft Word, Excel, PowerPoint and Outlook). Experience using retail systems (i.e. labor management, inventory systems, sales reporting, etc.)
Physical: Ability to communicate effectively with customers and team. Mobility to maneuver the sales floor and stock room to provide and support customer service. Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties. Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers.
Schedule: Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, high retail traffic and sales days(including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.).
Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Coach is an equal opportunity and affirmative action employer.

Req ID:  92049

Job Segment: Brand Ambassador, Retail Manager, Retail Operations, Store Manager, Outside Sales, Marketing, Retail, Sales

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