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Senior Sales Associate


Vancouver, BC, CA

Senior Sales Associate - Oakridge

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Selling and Service

  • Demonstrates and consistently role models Coach’s Modern Luxury behaviors
  • Achieve and exceed goals through sales strategies, clienteling, sourcing new customers and maintaining and building productive long-term relationships with existing customers
  • Develop product knowledge skills and remain aware of current collections that are in-store and on-line; cascade and train information to the broader team
  • Demonstrates the ability to wardrobe customers and cross sell among all product categories
  • Builds credibility and trust as a personal fashion advisor to both team and customers by communicating fashion awareness and trends in the marketplace

  • Leverages all of Coach’s tools and technology to support relationship building and clienteling efforts
  • Resolves customer issues in a timely manner through solution-oriented and forward thinking; partners with Store Management when appropriate
  • Creates positive impressions with store team and customers by bringing best self to work through elevated,
    sophisticated, appropriate business attire consistent with Coach’s guide to style

Workplace and Environment

  • Creates enthusiasm and positivity for a shared vision and mission
  • Motivates and inspires team by offering encouragement and recognizing team successes
  • Influences others to gain support and cooperation when needed
  • Sets an example for colleagues to follow
  • Act as a liaison between associates, customers, and store management
  • Is adaptable and flexible to change; welcomes feedback and is willing to modify behaviors to achieve results


  • Holds store keys and is trained on opening and closing procedures
  • Has thorough knowledge on Coach services (monogramming, repairs, cleaning, etc.)
  • Adheres to and models all policies and procedures
  • Demonstrates a high level of ownership in product and store presentation
  • Understands and effectively uses all applicable systems

Additional Requirements
Experience: 3-5 years of selling experience in a luxury retail environment or similar. Has developed a clientele and uses their client book to achieve individual sales goals.

Education: High school diploma or equivalent; college degree preferred.
Technical: Proficient with MS Office (Microsoft Word, Excel, PowerPoint and Outlook). Experience using retail systems (i.e. labor management, inventory systems, sales reporting, etc.)

Physical: Ability to communicate effectively with customers and team. Mobility to maneuver the sales floor and stock room to provide and support customer service. Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties. Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers.

Schedule: Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.).
Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Coach is an equal opportunity and affirmative action employer.


Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at

Req ID:  9469

Job Segment: Retail Sales, Merchandising, Sales, Retail