Café Supervisor

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

岗位概述 

作为咖啡厅经理/主管，您将全面负责咖啡厅的日常运营，确保其高效运作并为顾客提供卓越的服务体验。成功的候选人将领导团队、管理库存、优化运营流程，并致力于提升咖啡厅的盈利能力。 

您将以身作则，为团队树立榜样，并通过有效的反馈与指导，打造一支高效、高产的团队，确保咖啡厅的服务质量超越Coach的品牌期望。 

岗位职责

1. 运营管理：监督咖啡厅的日常运营，包括员工管理、库存监控及客户满意度提升。 

2. 团队管理：负责员工排班，及时处理员工缺勤问题并安排替补人员，确保团队高效运作。 

3. 财务管理：监控预算执行情况，确保咖啡厅盈利能力；积极寻找降低运营成本的方法，同时扩大客户群体。 

4. 库存管理：定期清点库存，及时订购所需物资，确保咖啡厅物资充足。 

5. 客户服务：与顾客保持良好沟通，迅速解决投诉，解答关于食品质量与服务的疑问，并根据顾    客反馈优化服务流程。 

6. 菜单优化：根据顾客喜好与市场趋势，提出新菜单建议，提升顾客体验。 

7. 营销策略：制定并实施吸引与留住顾客的策略，提升咖啡厅的市场竞争力。 

8. 合规管理：确保咖啡厅严格遵守相关政策与程序，保持工作环境整洁有序。 

任职要求

1. 经验要求：至少3年餐饮或酒店行业管理经验，具备团队领导能力。 

2. 领导能力：能够激励团队达成并超越绩效目标，具备成熟的管理技巧。 

3. 时间灵活性：适应灵活的工作安排，包括夜间、周末及节假日工作。 

4. 资质要求：持有有效的食品操作员执照，熟悉食品卫生与安全相关法规。 

5. 核心技能：出色的组织能力、时间管理能力、沟通技巧及客户服务意识。

Our Competencies for All Employees

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com.

General Description of All Benefits: Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our company’s 401(k) savings plan and take paid time off for wellness needs and vacations. For additional information about our benefits Click Here - U.S Store Compensation & Benefits
General Description of Other Compensation: Eligible employees will be able to receive discounts on certain products and incentive compensation.