Service Crew

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

岗位概述 

作为服务人员，您将负责为顾客提供卓越的用餐体验。您的主要职责包括迎接顾客、解答疑问、接受订单与付款，并高效准备和提供食物与饮品，同时确保高标准的服务质量。您还将通过专业的服务与积极的态度，为顾客营造愉快的用餐氛围，创造难忘的体验。 

此外，您需要维护工作区与用餐区的整洁与充足库存，更新展示内容，并持续学习食品饮料质量控制、制作方法及呈现方式的相关知识。 

岗位职责 

1.顾客服务：以积极热情的态度迎接顾客，记录订单并提供食物与饮品，解答顾客关于菜单的疑问。 

2.订单处理：准确将订单输入销售系统，使用信用卡读卡器或收银机完成收款，并快速计算找零。 

3.团队协作：与厨房团队紧密合作，按照烹饪指示、安全程序及卫生要求准备食物与饮品。 

4.环境维护：确保餐厅日常清洁，包括清理餐桌、送回托盘、扫地拖地、清洗消毒厨房用具及清洁卫生间。 

5.投诉处理：专业、冷静地处理顾客的担忧与投诉，根据餐厅政策及时解决问题。 

6.展示更新：定期更新标牌与展示内容，以吸引顾客并提升品牌形象。 

7.库存管理：盘点并补充展示柜、餐桌及柜台内的物品，确保物料充足。 

8.合规操作：严格遵守食品安全法规与质量控制措施，确保顾客的用餐安全与满意度。 

任职要求 

1.经验要求：至少1-2年食品与饮品制备经验，具备餐饮服务背景者优先。 

2.服务意识：积极的态度，致力于客户满意度与卓越服务。 

3.沟通能力：出色的倾听与沟通技巧，能够与顾客建立良好的互动关系。 

4.个人特质：性格友善、形象得体，具备良好的职业素养。 

5.菜单知识：熟悉菜单内容，包括配料、份量及常见过敏原信息。 

6.多任务处理：高效且精力充沛，能够同时处理多项任务并快速切换工作内容。 

7.适应能力：愿意根据需求适应不同的角色与职责。 

8.团队合作：能够在快节奏的环境中与充满活力的团队高效协作。

Our Competencies for All Employees

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com.

General Description of All Benefits: Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our company’s 401(k) savings plan and take paid time off for wellness needs and vacations. For additional information about our benefits Click Here - U.S Store Compensation & Benefits
General Description of Other Compensation: Eligible employees will be able to receive discounts on certain products and incentive compensation.