Ecommerce Assistant

Explore the possibilities across our global house of brands.

Defined by inclusivity rather than exclusivity, Tapestry embraces the exploration of individuality and invests in helping you grow personally and professionally. Every individual in our global house has the opportunity to make an impact, learn and be part of our growing and unique story.

At Tapestry, we have the freedom to express ourselves and run with our best ideas across Coach, Kate Spade New York, and Stuart Weitzman. We share a profound belief in both our individual and collective potential, and know that with hard work and dedication, anything is possible.

Job Title: Assistant, E-Commerce Korea (1 year Contract)

Reporting to: eCommerce Manager

Primary Purpose: The purpose of this role is to support ongoing daily operation of platforms including D2C websites and external 3rd parties and online product management. Main key role is to review and manage daily orders and stock movement working closely with store staff and external operation agencies and manage product information and distribute to operation agencies and communicate global creative team, too. Another key role is to manage small 3rd party platforms with data analysis and communicating with platform MDs and external operation agencies.

The successful individual will leverage their proficiency in E-Commerce

• Review selling products and current stock and then update manual stock distribution to each warehouse / Communicate with external agencies
• Deep dive into process analysis and develop next step for reducing OOS and improving productivity
• Request STS inventory movement to relevant stores and gather stock allocation request from offline stores and request stock relocation to logistics team
• Download new product information from global website and convert to KR product master
• Review and monitor existing products information and update if any information has to be changed
• Analyze current sales trend of specific 3rd party platforms and communicate with platform MDs and operation agency
• Update stock file of each eCommerce warehouse & various format of sales report daily
• Historize weekly and monthly report such as weekly sales report, OOS & support report, Promotion calendar, bestselling item updates.

Education, Experience, and Qualifications

• At least 2 years of eCommerce operation or eRetailer (3rd party platforms) management experience
• Good understanding of Korean eCommerce environment and work process of online order and deliver
• Interest in eCommerce markets, luxury or fashion business   
• Open-minded learning new skills and technologies and end to end work mindset
• Strong communication skills with internal and external parties including product team, external agencies
• Advanced level of Excel
• Excellent communication in Korean and work-able level of English with foreign colleagues

Other Characteristics / Competencies

• Detailed in execution / operation in organized way
• Acceptance of incompletion, consistent learner
• Trend and fashion lover
• Completes detailed assignments with high level of complexity.
• Experience in working with international brands in Korean market
• Open to talk about its strength and weakness
• Champion’s mindset and winning spirit
• Highly motivated, action-oriented, self-starter
• Must be a team player who thrives on deadline-driven tasks.
• Self-confidence and initiative to work cross-functionally.
• Organizational and high analytical skills with the ability to resolve complex problems
• Strong attention to detail.
• People who can adapt the fast-pacing environment

Our Competencies for All Employees

• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
• Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Building Effective Teams: Blends people into teams when needed; creates strong morale
  and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
• Managerial Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Tapestry, Inc. at http://www.tapestry.com/