Manager, F&B

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio- a global house of brands committed to stretching what is possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to equity, inclusion, and diversity.

Job Title: Store Manager Food & Beverage

Primary Purpose: Responsible for managing daily operations, including staff management, inventory control, financial performance and ensuring that all customer service standards are met.  

The successful individual will leverage their proficiency in:

Leadership Presence/Steward of Talent:

• Recruit, train and mentor coffee shop staff to maintain company standards and promote a positive environment
• Provide ongoing coaching and development to ensure high performance and engagement, conduct regular performance reviews and address any areas requiring improvement
• Review store environment and key business indicators within store to identify problems, concerns, and opportunities for improvement
• Foster a culture of teamwork, customer focus, and continuous improvement for coffee shop
• Work closely with shop team to develop strong working relationships to drive employee and customer experience
• Promote store events, seasonal promotions or new products to attract customers
• Engage with local community events or partnerships to increase brand visibility and foot traffic

Drive for Results:

• Monitor daily, weekly, and monthly sales to ensure the shop meets revenue targets
• Control expenses and manage the store’s budget effectively, including labor and supply costs
• Track cash flow, handle bank deposits and ensure accurate financial reports
• Implement strategies to drive sales
• Ensure efficient store operations, including opening and closing procedures, cleaning and light maintenance
• Implement and maintain health, safety and food sanitation standards
• Troubleshoot and resolve any operational issues such as equipment malfunctions or supply shortages

Operational Excellence

• Oversee coffee and food preparation to ensure high-quality standards are consistently met
• Monitor adherence to recipe and preparation guidelines to maintain consistency
• Implement customer feedback to improve quality, service and experience
• Ensure that shop complies with all local, state and federal food safety regulations
• Implement safety protocols to prevent accidents and ensure a safe work environment
• Conduct regular training on safety and sanitation practices for staff
• Maintain accurate records of sales, inventory, payroll and other relevant data
• Prepare regular reports on sales performance, labor costs and inventory
• Report any incidents, safety issues, or employee related matters to upper management as required

Customer Experience

• Ensure shop consistently delivers exceptional customer service in alignment with the company’s values and standards
• Address and resolve customer complaints or issues at a store level, ensuring customer satisfaction
• Promote the company’s brand and values within the community to enhance the customer experience and build loyalty

Skills & Abilities Required:

• Minimum of 3 years’ experience in retail or food and beverage management role
• Willingness to work flexible hours including weekends and holidays as needed
• Comfortable using POS systems and scheduling software
• Understanding of budgeting, sales tracking and inventory management
• Demonstrated commitment to exceptional customer service
• Strong leadership, communication and organizational skills
• Proven leadership and organizational skills
• Excellent verbal and written communication skills
• Strong work ethic; ability to problem solve.
• Physical requirements of standing for extended periods and processing shipment up to 30lbs