Tapestry Brand Ambassador (Full-Time) - Cambridge (12-month FTC)

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible.

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach, Kate Spade New York, Stuart Weitzman – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.

We are a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity. 

Primary Purpose: The Brand Ambassador (BA) represents Tapestry’s brands within a Department Store to drive sales and service. The BA reports to the Senior Regional Brand Ambassador (SRBA) and will provide feedback, be solution focused and ensure Tapestry values and business priorities are demonstrated on the shopfloor, ensuring customers have a seamless experience, however and whenever they choose to shop.  

The BA will be based within John Lewis Cambridge and partners with Tapestry teams, host store management, personal shopping, in-store marketing and wider shop floor teams to drive the customer experience, omnichannel approaches and seek new initiatives for further brand development.

Please note, this is a full-time (40 hours per week) 12-month fixed-term contract. 

Duties and Responsibilities:

Sales & Customer Service

• Build and cultivate strong relationships with clients to drive brand awareness and increase customer retention. Create ideas and action plans for clientelling and event hosting
• Implement and communicate business initiatives and act as a liaison between department store management teams and SRBA
• Track and analyse store targets to ensure they are met and exceeded, compiling and presenting action plans to SRBA where necessary. Track trade regularly to ensure it is in line with company expectations
• Monitor in-store activity and present ideas to SRBA to identify new brand opportunities (e.g. activations, events etc)

  Operations & Visual Merchandising

• Manage daily product deliveries and replenishment, ensuring back of house areas are clean, tidy, and well maintained
• Complete trade reports in a timely manner and ensure product call outs are shared with SRBA/Sales Team effectively and efficiently
• Coordinate with SRBA to schedule and ensure maintenance of adequate floor coverage
• Implement and maintain visual directives in line with the brands visual merchandising guidelines

 The Brand Ambassador will possess:

• Minimum of 2 years retail experience
• Understanding of working within a department store
• Excellent communication, leadership, organisational and analytical skills
• Strong knowledge of industry trends
• Self-motivated and the ability to strategize to help develop their business
• A strong and passionate team player with the ability to collaborate well with others
• Flexible to work hours deemed by the store and CEX, including nights, weekends & bank holidays

What Tapestry can offer you:

• 28 days holiday
• Multi brand discount up to 50% off Coach, Kate Spade, Stuart Weitzman
• Health cash plan 
• Free 24/7 support for family building, fertility and menopause with Maven
• Eyecare vouchers
• Employee Assistance Program
• Employer Pension contribution
• Gym discount
• Mortgage Adviser
• 1 Paid Volunteering Day per year and opportunities to volunteer with global projects
• Learning & development & career progression opportunities 
• Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion council

Our Competencies for All Employees

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Tapestry, Inc. at http://www.tapestry.com/