Manager, Merchandising and Operations Systems (IT)

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible.

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed.

This global house of brands – Coach, Kate Spade New York, Stuart Weitzman – was built by unconventional entrepreneurs and provide unexpected solutions and measurable value.

So, when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

The Manager, Merchandising and Operations Systems will be a lead IT Business Solutions partner within the Merchandising Operations, and Supply Chain team based in the Asia region.

This Manager position will be based in the Ho Chi Minh City, Vietnam office and will serve a key role representing IT for the Merchandising and Operations Systems Teams with Tapestry, brand, and external IT vendors and Service Provider (SP) and Raw Material Supplier (RMS) partners. The position will primarily support global supply chain functions that include but are not limited to: Product Development & Costing, Quality Assurance, Compliance, Materials Management, Production and Asia Distribution & Logistics.

As a key member of the Merchandising and Operations Systems Team, the individual will need effective communication and organizational skills to collaborate as a strategic partner with business teams, vendors, and other Tapestry internal team members.  They will drive projects, services and operations across the IT organization and across different brand teams as a leader to:

• Represent IT as an equal strategic partner with business, IT and external partners, with Tapestry objectives guiding your conversations, as you challenge requests and solutions, not as an order taker but as an equal partner.
• Manage direct and matrix structures to inspire and influence partnerships, deliverables and outcomes.
• Own and drive application support, including production issues and the delivery of technology solutions to support the global supply chain’s strategic initiatives and goals, working with Application Managed Services and directly with business partners and solution providers as needed to resolve challenges quickly and accurately.
• Be accountable in the management of projects from discovery to adoption, within budget and on-time.
• Represent Tapestry’s values and IT as needed within Vietnam and the surrounding regions within the Far East
• Execute and support technology initiatives related to the Tapestry global supply chain.

Specific Responsibilities

• Lead systems development efforts through full project lifecycle ensuring timeline, quality, expected returns on investment and gaining business alignments.
• Develop and maintain strong relationship with key business partners.
• Deliver merchandising and operations application solutions with flexibility and sustainability, to deliver with a leader mindset

The accomplished individual will possess the following personal characteristics and skillsets...

• Strong business analysis skills and creative problem-solving skills
• Fashion business supply chain and operations knowledge and/or experience.
• A solid interpretation of providing system solutions to the business.
• Have high ownership, and ability to manage Software Development Life Cycle (SDLC) scope, team members and project deliverables based on priorities and with a sense of urgency.
• Ability to work independently as well as part of the team.
• Excellent interpersonal, communication, presentation and facilitation skills.Great project management skills, managing scope, resources and timeline to best meet the priorities and budget.
• A curiosity to learn, grow and understand how to think like a leader and, become a trusted and respected partner within Tapestry and with its external partners.
• Be open to change. Change is constant in an evolving and high energy global fashion company that strives for excellence in who we are, what we do and how we deliver to our customers and inventors.
• A strong desire to be part of and contribute to a winning team.
• Humility to respect and recognize individual and team contributions, seeing the value diverse backgrounds and experiences can bring to the team and the challenges we are trying to solve (there are only good ideas; some may not fit this challenge but are still valuable.
• Must be adaptable –for example, adjusts quickly to changes in business or IT strategy.
• Fluent spoken and written English is required.
• Undergraduate degree required.

An outstanding professional will have...

• Minimum 10 years of IT experience, and at least 3 - 5 years with business analysis experiences, ideally within the Fashion industry
• Excellent oral and written English skills with the ability to communicate appropriately with partners at every level.
• Can break-down complex ideas into simple concepts, to build alignment and understanding across all partners.
• Great data analytical skills to assess performance of people, processes and systems.
• Experience with large-scale, cross functional and international project implementations.The ability and willingness to work off-hours and on weekends as needed, to collaborate with global partners and to deliver solutions off core business-hours, while also making time for your personal life by working with your manager, as needed.
• Enterprise-wide understanding of business & systems
• Experience with the following systems is ideal:  Service Now; Product Lifecycle Management, Supply Chain Collaboration (SCC by E2Open/ecVision), ERP – a mix of custom developed & industry solutions, such as SAP Experience within the retail fashion or other consumer goods industry is a big plus. Desired system/knowledge with Environmental and Social Governance, Sustainability and Circularity solutions, big data analytics and different AI models such as Robotic Process Automation, Machine Learning and GPT (Generative Pretrained Transformer)

Our Competencies for All Employees

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person’s career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams: Blends people into teams when needed; creates strong morale
  and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Tapestry, Inc. at http://www.tapestry.com/