HR Operations

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible.

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach and Kate Spade New York – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. 

Primary Purpose:

Assisting in providing the HR expertise to Supply Chain business to ensure the development and effective implementation of HR programs and initiatives to support business & internal customer needs. To provide well rounded HR operations activities crossing SEA and encompassing compensation & benefits, performance management, employee relations and any other HR related projects in achieving the success of the business. 

The successful individual will leverage their proficiency in Human Resources to…

HR Operations & Employee lifecycle management

Employment documentation & transactions

• Prepare and issue employment letters and documents: offer letters, labor contracts, annexes, agreements, and termination letters.
• Maintain and track employee contract/agreements status and ensure timely renewals.
• Remind Line managers of upcoming contract expirations and follow up on required actions.
• Manage employee data updates and ensure timely, accurate maintenance of Master Records.

Onboarding, Mobility & Offboarding

• Coordinate and execute key stages of the employee lifecycle from onboarding to separation.
• Ensure a smooth, high‑quality employee experience by standardizing touchpoints and communication.

Payroll & C&B Operations

• Prepare monthly payroll data (timesheet consolidation, payroll inputs, PIT, etc.).
• Register PIT codes and dependents information for employees.
• Reconcile bank account details and ensure payroll‑related information is accurate.
• Address employees’ inquiries related to payroll, insurance, and employment matters.
• Support Compensation & Benefits (C&B) ad‑hoc tasks assigned by People Operations.

Insurance Management

• Serve as the primary contact point with Social Insurance authorities.
• Manage all Social Insurance system declarations and ensure required documentation is completed and filed.
• Provide information on the company’s Premium Health Insurance package and support employees with claims and reimbursement processes.

Employment Regulation & Compliance

• Monitor compliance with SEA labor laws, regulations, and internal HR policies.
• Track legislative changes and support implementation of legal or policy updates.
• Manage government reporting requirements (DOLISA, Trade Union, regulatory submissions).
• Maintain accurate employee data and conduct regular audits to ensure data integrity.
• Ensure HR processes and systems comply with SEA’s data privacy regulations.
• Support internal and external HR audits.

Operational Excellence

• Support alignment of HR operations with regional standards and best practices.
• Act as the first escalation point for resolving operational challenges and ensuring day‑to‑day service delivery.
• Recommend and support continuous improvement initiatives to enhance efficiency, consistency, and employee experience.
• Maintain updated documentation for HR policies, procedures, workflows, and local SOPs.
• Serve as a local system owner or key user for selected HR platforms (e.g., Workday), ensuring data quality and supporting digitalization initiatives.
• Track service provider performance (as applicable) and recommend improvements.

Project Support

• Participate in Vietnam and regional HR projects, system implementations, and process harmonization initiatives.
• Develop, maintain, and standardize Local SOPs and operational guidelines to ensure clarity and consistency.

Engagement & Internal Communications

• Support internal communication initiatives and employee engagement activities organized by the HR/People team.
• Assist in coordination of company events and HR‑led engagement activities when needed.

Our Competencies for All Employees

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.

• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.

• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.

• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person’s career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.

• Building Effective Teams: Blends people into teams when needed; creates strong morale
  and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Tapestry, Inc. at http://www.tapestry.com/