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Team Leader, Distribution Operations


Jacksonville, FL, US

Explore the possibilities across our global house of brands.

Defined by inclusivity rather than exclusivity, Tapestry embraces the exploration of individuality and invests in helping you grow personally and professionally. Every individual in our global house has the opportunity to make an impact, learn and be part of our growing and unique story.

At Tapestry, we have the freedom to express ourselves and run with our best ideas across Coach, Kate Spade New York, and Stuart Weitzman. We share a profound belief in both our individual and collective potential, and know that with hard work and dedication, anything is possible.

Position: Team Leader                                  

Reports to: Manager, Distribution Operations 

Shift: Weekend Shift - Friday through Sunday 6:00am-4:30pm and one other weekday



Responsible for managing an operations department team by setting direction and motivating non-exempt warehouse associates to meet or exceed business and team goals.  Partner with Day/Night/Weekend Shift Managers, Team Leaders, Transportation, Workflow, Customer Service, and other warehouse Support Groups to develop plans to meet or exceed performance measurements.  This position is responsible for supervising a team generally comprised of a clerk, non-exempt warehouse associates, and a fluctuating seasonal temp staff.

The successful individual will leverage their proficiency in distribution operations to…

• Coordinate daily tactical planning with other Team Leaders and Support Groups through problem solving and decision-making processes.
• Ensure all standard operating procedures and training documents are followed and updated as needed.
• Report performance against goals weekly & monthly.
• Provide feedback to team/individuals for development/growth.
• Review staffing to ensure that the appropriate coverage is available to support volume and adjust accordingly.
• Cross-train staff to ensure there are sufficient resources to handle all tasks in the department.
• Lead projects that will drive continuous improvement.
• Partner with other Team Leaders to expedite the wave closing process.
• Manage multiple tasks while maintaining daily operations.
• Assist the Business Unit Leader in preparation of the annual AOP and monthly LE review process.
• Facilitate and attend training for continuous technical and leadership skill development.
• Perform other duties per request or as assigned by Manager and demanded by business needs.


The accomplished individual will possess…

• High School diploma or equivalent
• Minimum of 2 years experience in a supervisor level position in a warehouse/distribution center environment.
• Ability to manage and direct team functions with little or no direct supervision.
• Successful record in supervising, training, coaching/motivating, problem solving, and developing team members.
• Excellent verbal and written communication skills.
• Proven ability to work and communicate with all levels of the organization.
• Working knowledge of Word and Excel is required and experience with a WMS preferred.


The outstanding individual will possess…

College degree

• More than 5 years in a distribution center supervisor role.
• Strong conflict resolution, problem solving, and decision making skills.
• Ability to manage trends and business changes, while building flexibility within the team.
• Ability to perform process optimization, developing solutions, and adapting to the changing needs of the business.



Our Competencies for All Employees

  • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
  • Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Our Competencies for All People Managers

  • Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
  • Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
  • Managerial Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Tapestry, Inc. at

Req ID:  70240