Associate, Retail Operations (1-year Contract)

Make a Lasting Impression. Join Tapestry, the first New York-based house of modern luxury lifestyle brands. A successful career at Tapestry is built on hard work, determination and a genuine passion for what you do. At Tapestry, you are part of a global house of brands that is built around our shared values of optimism, innovation and inclusivity. We believe anyone from anywhere can have the best idea, and with creativity and perseverance, anything is possible.

Whether it be Coach, Stuart Weitzman or Kate Spade, each of our great brands around the world helps people express themselves in their own unique ways.

Job Title: Retail Operations Associate (12 months Fixed Term Hire)

Primary Purpose

To support and coordinate all aspects of operational processes, store environment maintenance, store openings, and manage systems, store and packaging supplies. Also to ensure local support on after-sale service function.

The successful individual will leverage their proficiency to...

Operations

• Oversee the store operations for all Malaysia stores
• Ensure supplies and packaging stock levels are managed
• Increase productivity and efficiency through BOH (back-of-house) maximization in line with various deliveries and seasonal collection.
• Implement new initiative such as BOH standardized arrangement, stock card indicator for fast retrieval of inventory in particular to shoes, more efficient racking system etc.
• Coordinate and responsible of annual stock take.
• Support new stores opening or enhancement projects to ensure smooth operations are met.
• Facilitate and coordinate various training and onboarding programs such as Coach College for new joiners, aftersales service (monogramming & product aftercare), grooming workshop, retail offsite etc.
• Lead forecasting for inventory and packaging management.

Communications

• Consolidate and coordinate all communication by all departments on a weekly basis through a transmittal process.

The accomplished individual will possess...

• Bachelor's degree or equivalent.
• 1-2 years of retail operations experience or fresh graduates with internship experience in retail industry are welcome to apply
• Strong in forecasting and data-driven.
• Strong customer focus and ability to cultivate relationships with maintenance vendors/contractors.
• Outstanding communication skills with strong organizing and multitasking abilities.
• Proficiency in Word, Excel and PowerPoint applications.

Our Competencies for All Employees

• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
• Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Tapestry, Inc. at http://www.tapestry.com/