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(Temp) IT Support Analyst

Tapestry

London, LND, GB

Explore the possibilities across our global house of brands.

Defined by inclusivity rather than exclusivity, Tapestry embraces the exploration of individuality and invests in helping you grow personally and professionally. Every individual in our global house has the opportunity to make an impact, learn and be part of our growing and unique story.

At Tapestry, we have the freedom to express ourselves and run with our best ideas across Coach, Kate Spade New York, and Stuart Weitzman. We share a profound belief in both our individual and collective potential, and know that with hard work and dedication, anything is possible.

The Primary Purpose:

 

The Corporate Support Technician is responsible for providing on the ground IT customer service and support for Tapestry corporate offices in Europe (Coach, Kate Spade and Stuart Weitzman).  This position requires strong interpersonal skills, a customer service orientation, as well as strong organizational, technical, and communication skills.  The Support Technician will provide great desk side customer service and technical coverage to ensure optimal system uptime and performance in office locations. 

 

The Corporate Support Technician position will primarily be located in London at Coach’s European Headquarters, but will be required to travel to other satellite offices across the EU. The role will also be required to provide after-hours support as required.  The role will be a generalist in most all aspects of Information Technology and technical services.

 

The successful individual will leverage their proficiency in Information Technology to…. 

  • Ensure that client and partner installed IT equipment is operational and fault free.
  • Serve as customer contact on technical and service related problems
  • Load software and images as required
  • Diagnose mechanical, hardware, software and systems failures,
  • Establish and grow relationships with all key business areas of contact
  • Provide direct support to store and field associates within the region
  • Vendor relationship and service level management
  • identify innovative solutions to improve cross-functional processes and operational efficiency
  • Monitor and support the satellite office(s); work with non-IT key contacts
  • Maintain, document and manage assets, ability to make recommendations based on the needs of the facility
  • Operates with little supervision. Must be self-disciplined, independent, self-motivated, self-starter, self-directed and keep good time.

 

The accomplished individual will also possess:

 

Business / Analysis Skills

  • Retail experience and knowledge of business processes
  • Excellent written and verbal communications skills
  • Strong technical and business analysis skills
  • Ability to align solutions with business requirements and assist users in gaining optimal benefit from IT systems

 

Technical Skills

  • Understanding of laptop/desktop hardware and related troubleshooting
  • Knowledge of mobile devices across multiple platforms
  • Hands-on knowledge of Windows 7,10 and Apple OS X
  • Experience supporting corporate applications including but not limited to Microsoft Outlook, Microsoft Office, Active Directory and Citrix environments.
  • Experience Maintaining TCP/IP and wireless Networks. Cisco IOS knowledge is a plus
  • Understanding of corporate phone systems. Panasonic phone system experience is a plus.

 

Our Competencies for All Employees

  • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
  • Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Tapestry, Inc. at http://www.tapestry.com/

Req ID:  57796


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