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Retail Tech & OMS Analyst


London, LND, GB

Explore the possibilities across our global house of brands.

Defined by inclusivity rather than exclusivity, Tapestry embraces the exploration of individuality and invests in helping you grow personally and professionally. Every individual in our global house has the opportunity to make an impact, learn and be part of our growing and unique story.

At Tapestry, we have the freedom to express ourselves and run with our best ideas across Coach, Kate Spade New York, and Stuart Weitzman. We share a profound belief in both our individual and collective potential, and know that with hard work and dedication, anything is possible.

Primary Purpose

The role is hands on and would be suitable for somebody who wishes to leverage their in-depth technical knowledge in order to implement and support technology applications along with partnering with internal / external team members and vendors. The individual will need to have an in-depth hands on technical understanding of Retail and Omni Channel applications and processes and will help to develop, configure and support the end-to-end EU Retail and Omni Channel application environment. This includes configuring, maintaining, upgrading and the control of existing systems and applications, along with collaborating with outsourced vendors, IT Local and Global Technology Teams in activities related to the support of Business Systems. This role covers circa 90 stores in 12 EU countries. This is a growing environment with the complexity of a large geographical scope. There are multiple strategic technology projects in progress as part of a multiyear investment program This role is based in central London with occasional travel to other EU locations.


The role will have the following main areas of focus/responsibility:

  • Quickly develops an in-depth working knowledge of the overall business  operation and requirements for the company and for specific departments.
  • Works effectively and autonomously in an environment in which all local and global systems personnel and vendors have a high level of engagement and commitment to quality and customer service.
  • Assists in the management of the day to day operation of multiple Vendors (some Global) that support, develop and deliver EU Applications.
  • Assists in ensuring that application deployment projects are supported effectively and identifies and resolves escalated systems issues
  • Reviews and analyses existing application performance
  • Assists in ensuring that approved deployment projects  are given the correct levels of commitment by partnering with Global IT Partners (internal and External)
  • Configures, maintains and monitors EU IT Retail systems – POS, Inventory, Payments
  • Works closely with Service Providers to meet Service Level Agreements and other requirements and participates in service reviews.
  • Monitors and guides 2nd Level vendor partners with the handling of incidents that impact the supported brands Retail Stores.
  • Communicates ongoing issues with Store Operations teams.
  • Looks for ways to continuously improve our services to the stores.
  • Works with our support providers to create and maintain Operating Procedures and Knowledgebase.
  • Works alongside the Retail Store Support Engineering and Development teams to find a root cause for open incidents and problems.
  • Participates in and helps manage Retail Store related Major Incident calls.
  • Works closely with Store opening coordinators to ensure smooth store openings by configuring, upgrading and the control of newly installed systems and applications, along with collaborating with outsourced vendors, IT Local and Global Technology Teams in activities related to the opening of Retail Stores.
  • Manages inventory assets assigned to stores and depot
  • Occasional out of hours work and major escalated issues on call will be required.



The accomplished individual will possess...

  • Hands-on, pragmatic, results driven attitude.
  • Ability to travel occasionally to EU and farther afield (US / Asia)
  • Experience working in a global organization
  • Education – University Degree or equivalent
  • Fluent written and spoken English
  • In-depth experience and an interest in understanding Retail Business process
  • Communication skills necessary to work at all levels in the organization including at a senior executive level.
  • Minimum 2 – 5 years’ experience in Retail
  • Demonstrable knowledge of Retail POS Systems ideally Oracle (X-Store), Retailpro, APTOS and IBM OMS / Sterling
  • In-depth knowledge of payment systems e.g. ADYEN / SVS / Valuelink
  • In-depth experience and a willingness to further learn SQL, XML and database management


An outstanding professional will have...

  • Hands-on, pragmatic, results driven attitude.
  • Ability to travel occasionally to EU and farther afield (US / Asia)
  • Experience working in a global organization

Our Competencies for All Employees

  • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
  • Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.


Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Tapestry, Inc. at

Req ID:  87128

Job Segment: Retail