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Retail Field Training & Development Coordinator

Tapestry

London, LND, GB

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible.

 

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach, Kate Spade New York, Stuart Weitzman – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity. 

 

The main purpose of the Tapestry Omni Retail Customer Experience Field Coordinator role is to provide our European retail teams with the relevant field support and tools to drive sales and KPIs in line with the overall retail business strategy. This includes partnering with Area Managers to deliver CEX strategy through customer experience, training and people development across Tapestry Retail and Outlet stores. As the Field Coordinator you will demonstrate strong commercial value and establish consistent development by aligning to global customer experience frameworks as well as identifying local needs and opportunities.

 

Europe and local travel are an essential part of this role including physical store presence average of 2-3 days per week to support and train field leaders and store teams. This shall include store recaps and follow ups.

 

The successful individual will leverage their proficiency in Retail customer experience (CEX) to: 

 

• Responsible for Implementation of global CEX systems including Medallia (customer feedback) and Tulip Clienteling for each brand (Coach, Kate Spade, Stuart Weitzman). Data analysis and reporting of insights as well as system admin. 

• Champion and drive the vision for each individual brand customer experience hosting models. Includes project involvement such as commercial, onboarding, selling and styling, guest journey, personalization services, product knowledge and category training. Support with the development of tools and execute training initiatives where relevant. 

• Coordinate, facilitate & deliver new store and employee onboarding sessions (in person or virtually).

• Collaborate with Area managers and retail store teams to analyze training and commercial needs and identify learning and development opportunities.

• Where relevant, implement commercial and people development training programs with an emphasis on connecting business acumen to behavioral abilities. 

• Provide meaningful and actionable analysis and communication around results in the form of a store scorecard to track and measure the success and ROI of CEX and T&D initiatives.

• Contribute to the development of the annual Training calendar outlining training programs and activities. Align with other cross function departments and timeframes where necessary.  

• Lead a pillar of the internal retail store employee development program with support of CEX team. Emphasis on developing the program objective of connecting culture and engagement with commerce and accountability. 

• Participate as a key contributor in the annual store conference, quarterly business meetings and global taskforces supporting on content and communication with other corporate departments (i.eStore Operations, Wholesale, Global CEX).

 

The accomplished individual will possess:

 

• Clear and concise communication skills 

• Analytical skills

• Presentation and facilitation skills

• Knowledge of PowerPoint, Excel, Outlook

• Relevant retail experience  

An outstanding professional will have: 

 

• Consumer centric mindset 

• Innovative thinker / forward thinking 

• Business acumen 

• Organized/ accountability 

• Strategy focused  

 

What Tapestry can offer you:

 

  • Hybrid working (3 days working from the Office, 2 days remote)
  • Option to finish early on a Friday (Flex Fridays)
  • 1 Paid Volunteering Day per year and opportunities to volunteer with global projects
  • Learning & Development opportunities
  • Internal mobility & career progression
  • Regular Social Events - Seasonal & Cultural
  • Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion councils

 

Other benefits include:

 

  • 25 days holiday in addition to bank holidays
  • Annual Incentive Plan (company performance bonus)
  • Multi brand discount up to 50% off – Coach, Kate Spade, Stuart Weitzman
  • Private Healthcare with health assessment (Bupa)
  • Bupa rewards - Financial wellbeing support and wellness discounts
  • Private Dental Cover
  • Eyecare vouchers
  • Employee Assistance Program
  • Employer Pension Contribution
  • Gym discount
  • Interest free season ticket loan
  • Cycle to work scheme

 

Our Competencies for All Employees

  • Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
  • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
  • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

 

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Tapestry, Inc. at http://www.tapestry.com/

 

 

Req ID:  102386


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