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QA Specialist, Site Testing & Optimization


New York City, NY, US

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible.


At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach, Kate Spade New York, Stuart Weitzman – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity. 


Job Title:  QA Specialist, Site Optimization

Primary Purpose:

This Site Optimization team is responsible for the implementation, strategy, and best practice application of A/B testing, site tagging, data governance, site optimization, and optimization tool management. The team enables product, IT, brand marketing, and ecommerce teams by creating and facilitating strategic tests, data gathering, and optimization, following a highly focused roadmap and schedule. The team works closely with Digital Product, Digital IT, Brand Merchandising, Ecommerce, and Marketing teams.


The QA Specialist will be responsible for the delivery of QA signoff for Tapestry’s A/B testing, site optimization, and web analytics implementation. They will be responsible for validating and approving code for on-site experiments and web analytics custom buildout. They will be responsible for adhering to the tagging, testing and site optimization roadmap and calendar while balancing a variety of technical stakeholder requirements. 


The successful individual will leverage their proficiency in QA to... 

  • Assist the QA of consumer-facing experiences and analytics data capture across multiple websites
  • Adhere closely to the testing and site optimization roadmap while meeting deadlines and project timelines
  • Coordinate with a project manager to assure all site optimization tickets are validated and approved per stakeholder requirements
  • Support processes to efficiently facilitate QA of tagging, testing and site optimization efforts at scale


The accomplished individual will possess...

  • Bachelor’s Degree preferred 
  • 2+ years of QA experience with an ecommerce website preferred
  • Exceptional attention to detail and organizational skills
  • Experience with simultaneous QA across all major combinations of device, operating system, and browser type
  • Experience using common tools for debugging issues with a site’s data layer and network calls, such as Chrome DevTools or equivalent
  • Experience clearly documenting issues and writing replication instructions for developers
  • Familiarity with procedures for testing multiple experiences delivered via an A/B testing platform such as Optimizely, Adobe Target, Monetate, or equivalent.
  • Familiarity with at least one web analytics platform such as Google Analytics, Adobe Analytics, or equivalent
  • Experience with project management tools such as JIRA, Asana, Confluence, or similar
  • Experience with automated tag quality management tools such as ObservePoint or equivalent
  • Familiarity with Agile project management
  • Some familiarity with coding languages and markup structures including: JavaScript, JQuery, CSS, HTML, Apex
  • Ability to work effectively as part of a team in a highly collaborative manner
  • Strong written and verbal communication skills


Our Competencies for All Employees

  • Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
  • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
  • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

  • Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
  • Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person’s career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
  • Building Effective Teams: Blends people into teams when needed; creates strong morale
    and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.


Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. #LI-KS1 Visit Tapestry, Inc. at



Req ID:  100726

Nearest Major Market: Manhattan
Nearest Secondary Market: New York City

Job Segment: Web Design, Merchandising, Creative, Retail

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