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Senior Analyst, Omni-Channel Post Purchase


New York City, NY, US

Explore the possibilities across our global house of brands.

Defined by inclusivity rather than exclusivity, Tapestry embraces the exploration of individuality and invests in helping you grow personally and professionally. Every individual in our global house has the opportunity to make an impact, learn and be part of our growing and unique story.

At Tapestry, we have the freedom to express ourselves and run with our best ideas across Coach, Kate Spade New York, and Stuart Weitzman. We share a profound belief in both our individual and collective potential, and know that with hard work and dedication, anything is possible.

Job Title: Sr. Analyst, Omni-Channel Post Purchase


Primary Purpose: The Sr. Analyst, Omni-Channel Post Purchase plays a critical role in enhancing the customer experience of Tapestry’s growing digital business. Acting as a champion for the customer they are responsible for driving a consistent and reliable order and fulfillment experience. They will create and oversee a set of measurements to evaluate ongoing ecomm and omni-channel performance and help establish analytics capabilities to identify process or technology gaps to drive continuous improvement.


The successful individual will leverage their proficiency in Digital Operations to...

  • Have familiarity and understanding of the the end-to-end lifecycle that includes order placement, fufillment and post delivery needs (e.g. returns, delivery issues, etc.)
  • Understanding of existing and emerging digital tools to aggregate data from a variety of sources, share across key functions instrumental in the end-to-end fulfillment cycle and enable visualization to drill down across the data set to enable insight at the order/line/ customer level.
  • Define analytic standards and standardized views that can be applied across the Tapestry businesses and regions
  • Manage the key performance indicator suite associated with ecommerce and omnichannel fulfillment performance, including identifying and validating data sources, working with key stakeholders to define visualizations and exception reports
  • Work with cross-functional stakeholders to understand risks and performance root causes and drive collective improvement efforts to resolve gaps to improve the digital customer experience
  • Translate data insights into a prioritized set of proposed actions with clear decision rights and accountabilities to deliver continuous improvement across the fulfillment lifecycle in pursuit of the perfect order


The accomplished individual will possess...

  • Strong presentation development and delivery skills
  • Ability to assess and communicate performance information fairly and objectively across a wide range of stakeholders
  • Understanding of functional business objectives and how these objectives influence behavior and ecommerce fulfillment and customer experience performance
  • Experience with database, business intelligence, analytics, and visualization tools (e.g. Tableau, Microstrategy, SAP, Snowflake, Big Query, SQL, Python)


An outstanding professional will have...

  • 3-6 years of retail analytics experience
  • Understanding of ecommerce order and fulfillment processes, particularly across order management, supply chain and logistics, transportation, and associated technologies
  • Understanding of supply chain performance metrics including Perfect Order Fulfillment, Order Cycle Time, Cost-to-Serve, among others

Our Competencies for All Employees

  • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
  • Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Our Competencies for All People Managers

  • Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
  • Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
  • Managerial Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. #LI-KS1 Visit Tapestry, Inc. at

Req ID:  90737

Nearest Major Market: Manhattan
Nearest Secondary Market: New York City

Job Segment: Supply, Logistics, Fulfillment, Supply Chain, Operations