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Manager, Digital Product Owner, Omni-Channel Tapestry

Tapestry

New York, NY, US

Explore the possibilities across our global house of brands.

Defined by inclusivity rather than exclusivity, Tapestry embraces the exploration of individuality and invests in helping you grow personally and professionally. Every individual in our global house has the opportunity to make an impact, learn and be part of our growing and unique story.

At Tapestry, we have the freedom to express ourselves and run with our best ideas across Coach, Kate Spade New York, and Stuart Weitzman. We share a profound belief in both our individual and collective potential, and know that with hard work and dedication, anything is possible.

Job Title:  Manager, Digital Product Owner, Omni-Channel, Tapestry

The Manager, Digital Product Owner, Omni-Channel will be responsible for driving the Global Tapestry roadmap to develop and implement seamless, Best-in-Class omni-channel experiences online and in-stores. This individual will concentrate on omni product fulfillment, customization, and store and customer care applications.  The omni-channel manager will require strong partnership and collaboration across the enterprise with IT, business teams, creative, stores and customer care within our three brands, Coach, Kate Spade and Stuart Weitzman. Further, the product manager is expected to maintain a cohesive vision with a strong customer-focus, staying informed on competitive trends, and leveraging digital best practices—to drive customer engagement, conversion, and lifetime value. 

 

The role reports into the Director, Product Owner for Omni-Channel.

 

It is beneficial to note that the enterprise-level Digital team, which includes this role, was newly created in August 2019, in conjunction with Tapestry’s ongoing strategy evolution. The Product function is in its nascent stages at Tapestry and there is a large change management effort underway to introduce the organization to Digital Best Practices, establish the process of prioritization and outline appropriate scalable efficiencies for socializing the demonstrable revenue benefit of digital initiatives.  

 

The successful individual will leverage their proficiency to... 

  • Support omni-channel initiatives, new feature sets and customer experiences
  • Ensure alignment across brands and international business teams while understanding the requirements of each brand, local markets and platforms
  • Leverage an entrepreneurial mindset to define, test, pilot, and iterate on high impact initiatives
  • Translate high priority initiatives into compelling business cases that drive business value and ROI
  • Continually scan the competitive landscape and general advancements in technology to identify emerging trends, best practices, and opportunities for innovation
  • Leverage data analytics, customer feedback, and the three brands existing experiences to identify opportunities to maximize customer value
  • Collaborate closely with key business stakeholders and cross-functional teams, including Digital business owners, Customer Experience, Marketing, Creative, IT, Operations and 3rd party partners to ensure effective implementation, seamless end-to-end experiences and alignment with business needs
  • Produce detailed requirements and specifications for new features
  • Create and manage timelines, track deliverables, and proactively follow-up with all partners to meet deadlines
  • Perform user acceptance testing and approval on the launch of new enhancements

 

 

The accomplished individual will possess...  

  • Bachelor’s degree with at least 4 years of experience preferred in a product management or ecommerce role
  • Experience working across both digital platforms (web, mobile/app) and physical retail stores
  • Strong understanding of digital platforms and technologies, experience working in an agile product development environment is a plus
  • Creative problem solver with the ability to prioritize initiatives and anticipate business needs
  • Strong project management skills; ability to overcome obstacles to complete projects and deliver results
  • Ability to build effective partnerships and interact successfully with diverse individuals at all levels
  • Understanding of the luxury retail customer
  • Vendor management
  • Excellent written and verbal communication skills
  • Success in multi-tasking with attention to detail
  • Self-directed, resourceful, and adept working in ambiguous environments
  • Prior experience with Salesforce Commerce Cloud/Demandware platform preferred

 

 

 

 

Our Competencies for All Employees

  • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
  • Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Our Competencies for All People Managers

  • Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
  • Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
  • Managerial Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. #LI-JG1 Visit Tapestry, Inc. at http://www.tapestry.com/

Req ID:  63338


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