Share this Job

Manager, IT Communications


New York, NY, US

Explore the possibilities across our global house of brands.

Defined by inclusivity rather than exclusivity, Tapestry embraces the exploration of individuality and invests in helping you grow personally and professionally. Every individual in our global house has the opportunity to make an impact, learn and be part of our growing and unique story.

At Tapestry, we have the freedom to express ourselves and run with our best ideas across Coach, Kate Spade New York, and Stuart Weitzman. We share a profound belief in both our individual and collective potential, and know that with hard work and dedication, anything is possible

The role for Portfolio and IT Strategic Communications will be responsible for the overarching communication for all of IT. They will work with senior IT leaders to understand and shape the messages that need to be conveyed to both internal IT stakeholders as well as key business partners. Their primary function will be to elevate and make all IT communications more effective.



  • Define standards for IT communications, manage and maintain templates, signatures, and other shared resources for communications within/from IT.
  • Develop regular departmental newsletter.
  • Draft and manage planned outage communications.
  • Develop exciting and engaging graphics and write-ups to help promote the work of IT both within the department and out to the business.
  • Collaborate with the IT portfolio management organization to develop effective IT’s enterprise communications for the active, planned, complete IT portfolio.
  • Work across IT departments to develop communications for changes and other IT notifications.
  • Partner with Internal Corporate Communications teams to develop plans for communications and timing.
  • Maintain the department, team and tool-specific areas of the company intranet, updating documents and information posted to various pages.
  • Turn technical information into easy to understand communications and documentation that general users can follow, or creates excitement about the work taking place in IT. Ideal candidate will not be afraid to admit when they don’t know/understand something, and will ask questions/follow up to get further information or clarity.
  • Coordinate and run various IT Meetings, including but not limited to – Town Halls, Lunch and Learns,  Roundtables, focused curated conversations with senior leaders, etc
  • They will need to have a thorough understanding of the brands’ or functions’ strategic and operational objectives, and help represent the business’ point of view on technology communications. 
  • They will have a deep understanding of Tapestry’s current-state IT portfolio and strategic technology roadmap and would be aware of emerging technological trends to inform communications both internal to IT and with the greater Tapestry functions/brands.



Required Skills:

  • Excellent Written Communication skills
  • Excellent interpersonal skills – needs to work across teams and even departments to deliver messages
  • Self-direct activities by effective prioritization, goal setting, time management and planning
  • Creative/able to translate stats and information into a visual representation
  • Ability to write highly technical information in very simple terms
  • Basic Photoshop skills (or other similar technology)
  • Basic understanding of graphic design principles
  • Ability to thrive, adjust and function with ambiguity


Preferred Skills:

  • Experience with PoliteMail (or other mass-mail tool)
  • Experience with SAP Jam
  • Advanced Photoshop skills

Our Competencies for All Employees

  • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
  • Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.


Our Competencies for All People Managers

  • Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
  • Building Effective Teams: Blends people into teams when needed; creates strong morale
    and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
  • Managerial Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.


Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. #LI-JV1 Visit Tapestry, Inc. at

Req ID:  76775