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Manager - Developer, Customer 360


New York, NY, US

Explore the possibilities across our global house of brands.

Defined by inclusivity rather than exclusivity, Tapestry embraces the exploration of individuality and invests in helping you grow personally and professionally. Every individual in our global house has the opportunity to make an impact, learn and be part of our growing and unique story.

At Tapestry, we have the freedom to express ourselves and run with our best ideas across Coach, Kate Spade New York, and Stuart Weitzman. We share a profound belief in both our individual and collective potential, and know that with hard work and dedication, anything is possible.

Primary Purpose:  The Manager - Developer, Customer 360 will be responsible for delivering data systems, data processing, and data transformation projects using AWS cloud-based services. The successful candidate will participate in all phases of software development lifecycle across our AWS/Snowflake based big data stack. The person in this role will support development, automation, configuration management and deployment of our cloud-native data pipelines to support business critical operations and analytics.


The successful individual will leverage their proficiency in Data Labs to...

  • Work with the core business CRM teams and business analysts to identify development needs
  • Design and advocate for modern solutions using cloud technologies, solid design principles, secure integration points, and automated deployments
  • Create tooling, structure, automation for new initiatives and existing data pipelines (when required)
  • Strong ability to understand, document and communicate technical architectures, best practices, toolsets, and solutions
  • Act as the technical expert for DevOps and data operations
  • Own code pipeline and service configuration management needs of the EDS team
  • Own development, test and production environments
  • Strong and innovative approach to problem solving and finding solutions
  • Excellent communicator (written and verbal, formal, and informal)
  • Flexible and proactive/self-motivated working style with strong personal ownership


The accomplished individual will possess...

Experience with the following technology frameworks:

  • Big data frameworks like Spark, Hadoop, Presto, Hive, TensorFlow or Keras
  • Cloud native data technologies like Glue, Athena, and EMR
  • Orchestration tools like Tidal or Oozie
  • Core ANSI SQL development experience (DML, DDL, DCL, TCL)
  • Fundamental understanding of Data structures and experience with distributed computing platforms
  • Good Scripting knowledge in automation using python/bash/other scripting language
  • Good understanding of versioning tools like Git, BitBucket etc.


An outstanding professional will have...

  • 3-5 years of experience as a developer
  • College degree in Computer Science or equivalent technical field.
  • A proven track record of designing reliable and scalable processes and driving their adoption throughout a development organization.
  • A strong sense of curiosity and interest in Data Science and how it can be leveraged to drive performance in the Retail industry.


Our Competencies for All Employees

  • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
  • Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.


Our Competencies for All People Managers

  • Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
  • Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
  • Managerial Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.


Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Tapestry, Inc. at #LI-MS1

Req ID:  82588