Sr Manager, Product Management

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible.

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach & Kate Spade New York – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

About the Role

Are you a customer-obsessed, analytical, and hands-on product leader who thrives at the intersection of data, design, and technology? Do you love creating seamless digital commerce experiences that convert and delight? If so, this role is for you.

At Tapestry, our vision is to deliver the most engaging and inspirational shopping experience in luxury fashion. As Sr. Manager, Product Management – Buying Experience, you’ll own the cart, checkout, and post-purchase journeys across our global, multi-brand digital ecosystem. You’ll drive measurable impact on checkout completion rate, customer satisfaction, and repeat engagement — blending AI-driven insights, experimentation, and collaboration to make it happen.

This is a senior, high-visibility role with direct leadership of one Product Manager and strong cross-functional influence across digital, technology, creative, and operations teams. This role reports to Sr. Director, Global Product Management

What You’ll Do

• Own the end-to-end buying experience — from cart and checkout through post-purchase — for all Tapestry brands globally.
• Define and execute a bold product vision and roadmap that enhances customer experience and improves key KPIs (checkout completion, NPS, conversion).
• Leverage AI daily to synthesize customer insights, analyze data trends, accelerate decision-making, and identify opportunities for optimization.
• Champion customer empathy and data-driven thinking — combining analytics, A/B testing, and customer feedback to identify friction points and create solutions that convert.
• Translate insights into action by developing business cases, ROI models, and hypotheses for experimentation.
• Collaborate cross-functionally with engineering, digital, design, marketing, customer experience, and regional teams to bring ideas to life.
• Mentor and develop one direct report, fostering a culture of innovation, accountability, and speed.
• Influence senior leadership by clearly articulating product vision, strategy, and impact.
• Continuously measure and optimize performance, leveraging AI-driven analytics and automation to enhance both product outcomes and team productivity.
• Maintain clear product documentation, including PRDs, user stories, logic flows, and feature backlogs.

What You’ll Bring

• 7+ years of experience in digital product management, building and scaling high-impact consumer or commerce experiences.
• Proven expertise in checkout, payments, or conversion optimization within eCommerce or digital retail.
• Strong analytical mindset, with comfort in using data, AI tools, and experimentation to drive decisions.
• Exceptional communication and leadership skills, with the ability to align cross-functional teams and influence at all levels.
• Hands-on builder mentality — comfortable toggling between strategy and execution.
• Demonstrated ability to manage, coach, and inspire direct reports.
• Passion for crafting digital products that not only function flawlessly but feel premium and intuitive to the customer.
• Proven track record of operating effectively in ambiguous, fast-paced, and global environments.

At this time, Tapestry will not sponsor a new applicant for employment authorization for this position. 

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Our Competencies for All Employees

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person’s career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams: Blends people into teams when needed; creates strong morale
  and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com

Visit Tapestry, Inc. at http://www.tapestry.com/

Work Setup:

BASE PAY RANGE $140,000.00 TO $170,000.00
Here are some of the benefits that we offer: Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance. Please click here for a complete list of U.S Corporate Compensation & Benefits.

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