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Sr. Analyst, Procurement


New York, NY, US

Explore the possibilities across our global house of brands.

Defined by inclusivity rather than exclusivity, Tapestry embraces the exploration of individuality and invests in helping you grow personally and professionally. Every individual in our global house has the opportunity to make an impact, learn and be part of our growing and unique story.

At Tapestry, we have the freedom to express ourselves and run with our best ideas across Coach, Kate Spade New York, and Stuart Weitzman. We share a profound belief in both our individual and collective potential, and know that with hard work and dedication, anything is possible.

Primary Purpose:


The primary purpose of this position is to administer and support the Supplier Management and Buying & Invoicing processes and technology for non-merchandise procurement at Tapestry.


The successful individual will leverage their proficiency in Procurement, Customer Support and Issue Resolution to:


  • Perform in the role of SAP Ariba subject matter expert by:
    • Liaising with SAP Ariba support and the internal IT team in troubleshooting system matters.
    • Translating user requests/requirements into solutions, and partnering with Program Lead & internal IT where integration or backend updates are required.
    • Investigating and resolving complex system issues.
    • Articulating system functionality on behalf of Procurement in meetings with internal business partners/customers.
  • Provide outstanding customer support and customer communications through:
    • Addressing Tier 2 Supplier Management & Enablement support tickets across regions, and communicating resolution and instruction back to users and vendors.
    • Cross-training on all Buying & Invoicing functions, in order to provide secondary support in that area.
    • Managing support email inbox and quality program audit assignments.
    • Training and communication with internal customer groups.
    • Partnering with third-party helpdesk provider to ensure issues are handed over seamlessly from Tier 1 to Tier 2.
  • Assist ongoing process management and process improvement within Ariba by:
    • Regularly reporting on usage of Supplier Creation, and Supplier Enablement, and P2P tools and assist with implementation of plans for improving tool usage/value.
    • Participating in and identifying new optimization projects, including those that work towards Global Procurement annual team goals.


The accomplished individual will possess...

  • B.S. / B.A. degree in Business or Technology (or other related degree programs)
  • 3+ years of work experience
  • Experience with Procurement technologies and related ERP integration preferred
  • Preferred to have understanding of leading P2P technology practices and trends; General experience of system administration
  • Customer support mentality and experience, whether internally- or externally-facing, including an ability to prevent escalations
  • Experience with global collaboration and good teamwork skills to work with other Company departments to plan and execute enhancements to the above technologies
  • Strong facilitation skills to communicate and educate stakeholders across the Company
  • Strong demonstrated analytical thinking and problem-solving skills
  • Experience with process, quality control, and workflow management preferred
  • Ability to multi-task and problem solve
  • Strong written and verbal communication and presentation skills
  • Strong proficiency in Microsoft Excel, Power Point, and Word

Our Competencies for All Employees


  • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
  • Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Our Competencies for All People Managers

  • Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
  • Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
  • Managerial Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. #LI - YA1 Visit Tapestry, Inc. at

Req ID:  82673

Job Segment: Procurement, Buyer, Operations