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VP, Employee Experience & Operations


New York, NY, US

Explore the possibilities across our global house of brands.

Defined by inclusivity rather than exclusivity, Tapestry embraces the exploration of individuality and invests in helping you grow personally and professionally. Every individual in our global house has the opportunity to make an impact, learn and be part of our growing and unique story.

At Tapestry, we have the freedom to express ourselves and run with our best ideas across Coach, Kate Spade New York, and Stuart Weitzman. We share a profound belief in both our individual and collective potential, and know that with hard work and dedication, anything is possible.

Our Human  Resources team he at the heart of Tapestry's success, leading our People centered strategy and supporting , and right at the heart of this is a new opportunity to lead Employee Experience and People Operations for Tapestry. 

VP HR Employee Experience and Operations

Job Purpose

One of Tapestry’s key strategic pillars is to unlock the power of our people. To achieve that, ensuring the quality of experience that each of our 16,000+ employees has as being part of our team is critical. Whether that is during moments that matter, such as joining, onboarding, job mobility or at key personal life moments and in their everyday experience during their careers at Tapestry, we want our employees to experience smooth and seamless HR support.  Our goal is to provide employees with easy access to the information and systems they need to manage their employment and careers at Tapestry, and to empower our people leaders with tools that enable them to manage and develop their teams.  We are creating a new role, VP of Employee Experience and Operations, to take the lead in running Global HR Operations and working across HR and with other cross functional groups to champion and deliver on an exceptional employee experience. The role will be a member of HRSLT and report to Global HR Officer for Tapestry.




HR Operations




  • Collaborate with all COE’s to bring the voice of the employee and the lens of everyday experience to every HR process and program
  • Increase employee engagement by continuously improving the employee experience, driving customer-focused HR programs and creating additional clarity on HR processes and policies​
  • Leverage the Employee Listening strategy to understand what matters to our employees and drives superior employee experience
  • Establish KPI’s and leverage data across the employee lifecycle for data driven decisions to continuously enhance the employee experience
  • Help realize the Employee Value Proposition by embedding it in HR programs and processes ​
  • Drive towards digital optimization by collaborating with HR Technology & Systems, IT and Store Operations to enable technology platforms that lead to a smooth user experience and simplify ways of working
  • Design, improve and implement HR processes, information flow and communication to ensure clarity and an effective experience for employees and leaders along the employee life cycle 
  • Ensure smooth and efficient operation of all HR administration and support including our partnership with Accenture for Tapestry People Services ​ for seamless, efficient and economic service
  • Own policy compliance including the Employee Guide and implement policies across HR and the company to ensure alignment and compliance
  • Influence policy creation and evolution in partnership with ER and Legal teams
  • Ensure effective self-service access to all employment information

Create and deliver relatable, timely employee communications for all HR programs/ employee contacts ​

  • Ensure HR team access to accurate and up to date information and own the HR Knowledge base
  • Create and manage HR calendar of company-wide employee initiatives (e.g. year-end process, goal setting), Talent Review and HR projects
  • Steer timing of initiatives to maximize resources and make recommendations on prioritization in partnership with the HRSLT​




The accomplished individual will possess...

  • 15+ years of Business and HR experience  
  • Education to a Bachelor’s degree level  
  • 10+ years leading teams; an authentic and inclusive leader with the ability to motivate, empower and develop a diverse, high-performing team
  • Experience operating in a fast-paced, global environment
  • Customer centric and process driven approach to problem solving
  • Outstanding interpersonal and influencing skills, with the ability to form strong relationships across the organization
  • Superior written and oral communication capabilities
  • Expertise partnering with C-level Executives
  • Proven ability to lead large-scale talent initiatives
  • Strong business acumen with the ability to connect business, culture and people strategies
  • Excellent project management skills


Our Competencies for All Employees

  • Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
  • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
  • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

  • Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
  • Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
  • Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. 
Req ID:  92734

Job Segment: Operations Manager, Operations