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Director, eCommerce QA


North Bergen, NJ, US

Explore the possibilities across our global house of brands.

Defined by inclusivity rather than exclusivity, Tapestry embraces the exploration of individuality and invests in helping you grow personally and professionally. Every individual in our global house has the opportunity to make an impact, learn and be part of our growing and unique story.

At Tapestry, we have the freedom to express ourselves and run with our best ideas across Coach, Kate Spade New York, and Stuart Weitzman. We share a profound belief in both our individual and collective potential, and know that with hard work and dedication, anything is possible.


Director, eCommerce QA


The successful individual will leverage their proficiency in Ecommerce to...


  • Lead QA/QA Automation team ensuring quality of solutions delivered to projects and production support teams.
    • Director will be responsible for defining the project testing strategy and for coordinating and ensuring consistent and appropriate testing by project QA team members, for coordinating testing with UAT testing teams and for ensuring full and appropriate use of test automation frameworks.
    • This role will define and work within the testing strategy defined for projects, adhering to best practices and looking to automate where appropriate.
  • Coordinate and collaborate with internal and external stakeholders to define functional requirements, modeling those requirements in an organized manner, and communicating those requirements throughout the E2E and UAT life cycle.
  • Identify risks, suggest and negotiate appropriate mitigation to the risks.
  • Manage stakeholder expectations.


The accomplished individual will possess...

  • 8+ years of professional experience managing digital-intensive organizations focused on testing verification and automation.
  • Strong people management skills with proven ability to attract, hire, motivate and develop the best QA talent.
  • Proven track record of testing full systems and knowledge of change control process & build acceptance.
  • Exceptional debugging and diagnostic skill set.
  • Daily use of project/task management/ticket tracking software system.
  • History of incorporating an accepted industry-standard software development methodology a plus.
  • Prior employment in a fashion / multi-brand environment is ideal. 
  • Practical Demandware/Salesforce Commerce Cloud knowledge a plus.
  • Prior roles within an Ecommerce support team a plus.


  • Advanced understanding of SDLC and agile concepts and their inter-relationships with QA practices.
  • Advanced test definition and optimized test execution skills
  • Advanced knowledge of Quality assurance principles and best practices
  • Experience developing test strategies, test plans and test cases
  • Experience of functional, user interface and system integration testing
  • Experience of performance and other non-functional testing
  • Experience with test automation frameworks
  • Experience with user interface testing tools ie. Selenium, QTP
  • Excellent Analysis, problem solving, time management skills
  • Strong communication and team leadership skills.


Our Competencies for All Employees

  • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
  • Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Our Competencies for All People Managers

  • Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
  • Building Effective Teams: Blends people into teams when needed; creates strong morale
    and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
  • Managerial Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.


Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Tapestry, Inc. at #LI-JW1

Req ID:  58859

Nearest Major Market: New York City
Nearest Secondary Market: Newark