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E-Commerce Business Analyst

Tapestry

North Bergen, NJ, US

Explore the possibilities across our global house of brands.

Defined by inclusivity rather than exclusivity, Tapestry embraces the exploration of individuality and invests in helping you grow personally and professionally. Every individual in our global house has the opportunity to make an impact, learn and be part of our growing and unique story.

At Tapestry, we have the freedom to express ourselves and run with our best ideas across Coach, Kate Spade New York, and Stuart Weitzman. We share a profound belief in both our individual and collective potential, and know that with hard work and dedication, anything is possible.

 

Responsibilities:

  • Participate in planning and implementation of ecommerce projects across Tapestry’s brands and digital properties globally.
  • Communicate with management team, development vendor, and business area experts to improve product functionality, resolve issues, and improve consumer satisfaction.
  • Capture and author user stories that capture the requirements and conditions for new projects / change requests.
  • Participate in the project lifecycle as Product Owner, tracking new enhancement requests and elicit functional requirements from cross functional stakeholders throughout the project lifecycle. .
  • Continuously assess, identify, and present opportunities to improve and optimize the customer journey.
  • Evaluate information received to mitigate conflicts, decompose high-level information into details, translate low-level information to business understanding, and distinguish requests from underlying needs.
  • Gather and interpret data from multiple channels including but, not limited to document analysis, workshops, site visits, surveys, use cases, business analysis, workflow analysis, social and vendor reports to provide insight and assessment.
  • Escalation of usability and performance issues as required; maintaining ownership of issues through resolution.

Requirements:

  • Minimum five (5) years of Ecommerce Business Analyst or Business Systems Analyst experience.
  • Strong Digital IQ with experience in Ecommerce IT projects.
  • Google Analytics experience is a must have.
  • Proactive work ethic with excellent planning and time management skills.
  • Experience in using both Waterfall and Agile methodologies (Product Owner).
  • Experience working with user/system interaction flow diagrams.
  • Ability to work in a fast-paced environment with aggressive deadlines.
  • Ability to quickly assess issues and react to changing circumstances and new information.
  • Ability to troubleshoot / problem solve.
  • Experience working with Confluence, Jira and other Atlassian tools.
  • Experience working with and leading cross functional teams.
  • Excellent interpersonal and analytical skills.
  • Exceptional verbal, written, and presentation skills.
  • Must be comfortable with ambiguity.

Preferred Knowledge/Skills:

  • Experience working in a fashion / multi-brand environment a plus.
  • Working knowledge of HTML, CSS, JavaScript, XML, and Salesforce Commerce Cloud (Demandware) business manager a plus.
  • Experience working with digital marketing, social and email marketing.
  • Experience working with enterprise integrations, systems and mapping specifications.
  • Understanding of Internet protocols such as SMTP, HTTPS, SOAP/REST a plus
  • Experience with 3rd party commerce integrations across ESP, OMS, WMS, Analytics, Scene7, Ratings & Reviews a plus
  • SEO Optimization / ADA Compliance experience a plus
  • Revenue forecasting and planning experience a plus.
  • Vendor RFP experience a plus.
  • Bachelor’s degree in Computer Science, MIS, Business or related field preferred.

Our Competencies for All Employees

  • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
  • Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Our Competencies for All People Managers

  • Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
  • Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
  • Managerial Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. #LI-AR1 Visit Tapestry, Inc. at http://www.tapestry.com/

Req ID:  58096


Nearest Major Market: New York City
Nearest Secondary Market: Newark

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