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Ecommerce Performance Engineer

Tapestry

North Bergen, NJ, US

Explore the possibilities across our global house of brands.

Defined by inclusivity rather than exclusivity, Tapestry embraces the exploration of individuality and invests in helping you grow personally and professionally. Every individual in our global house has the opportunity to make an impact, learn and be part of our growing and unique story.

At Tapestry, we have the freedom to express ourselves and run with our best ideas across Coach, Kate Spade New York, and Stuart Weitzman. We share a profound belief in both our individual and collective potential, and know that with hard work and dedication, anything is possible.

 

The successful individual will leverage their Ecommerce proficiency to ...

 

  • Lead & drive performance & usability audits to identify opportunities to optimize the Tapestry digital portfolio.
  • Drive communication & strategic planning re: performance opportunities across internal and external stakeholders thru to completion, escalating where necessary.
  • Execute & drive assessment and evolution of selected tools leveraged to assess the performance of the Tapestry digital portfolio, reflecting the ever evolving nature of digital technology.
  • Provide subject matter expertise relating to the performance aspect of the Tapestry Ecommerce Architecture/Stack.
  • Maintain a high level of technical knowledge related digital technology, best practices, partner services, and industry trends. 
  • Participate in testing related to updates of existing digital applications, as well as user acceptance testing for new integrations.

 

The accomplished individual will possess...

 

  • 2-5 years in a development, analyst, usability, or similar role.
  • B2C Enterprise Ecommerce Digital Platform engagement. (SFCC - preferred, Magento, ATG, Hybris, etc)
  • Leveraging industry leading tools (ie Lighthouse, WebPageTest, RUM etc) to assess website adherence to best practices across asset size, compression, DOM placement & structure, real time file type conversion to improve site speed and consumer experience.  
  • Previously used project/task management software systems (Atlassian, Zendesk, ServiceNow, Daptiv etc)
  • Experience driving key performance related initiatives thru full SDLC, working with the stakeholders to identify requirements, design, develop, QA, ROI, and launch end product.   
  • Experience presenting and coordinating strategic opportunities & initiatives directly with both business & technology fluent stakeholders.
  • Experience working in a fashion/multi-brand environment preferred. 
  • Salesforce Commerce Cloud experience preferred.

Skills:

  • Strong technical acumen for troubleshooting and problem solving.
  • Able to quickly assess issues and react to changing circumstances and new information.
  • Subject Matter Expertise related to leading/driving digital performance.
  • Able to communicate effectively varying audiences & leadership levels, adjusting communication method & manner to meet the audience need.
  • Able to work in a fast-paced environment, including pivoting and multi-tasking while maintaining attention to detail.
  • Comfortable, can even thrive, in periods of ambiguity.

Knowledge:

  • Familiarity with web frameworks & languages such as MERN stack, MEAN stack, JavaScript, Node.js, Preprocessors, DOM, APIs & Web Services.
  • Familiarity with tools & practices of the trade inclusive of performance assessment, case/ticket management, knowledge base, defect & escalation management.
  • Experience with 3rd party commerce integrations across ESP, OMS, WMS, Analytics, Scene7, Ratings & Reviews
  • Exposure to Accessibility, GDPR, PII, & PCI policies

 

Our Competencies for All Employees

  • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
  • Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Our Competencies for All Employees

  • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
  • Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Our Competencies for All People Managers

  • Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
  • Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
  • Managerial Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. #LI-AR1 Visit Tapestry, Inc. at http://www.tapestry.com/

Req ID:  60260


Nearest Major Market: New York City
Nearest Secondary Market: Newark