Share this Job
Apply now

Technical Manager of eCommerce Operations (90% remote)


North Bergen, NJ, US

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible.


At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach, Kate Spade New York, Stuart Weitzman – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.


A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity. 


We are seeking a technical manager for our e-commerce operations team at Tapestry who can help to deliver 24X7 seamless operations. In this role, (part of a great team, BTW), you will guide the team to build automation processes to reduce manual effort. This is NOT a role for someone with a history in marketing, product management, web design or other creative roles. 

Our primary goal is to build and maintain a sustainable operations team which can be scalable to support multiple current (and future) Tapestry brands using a single platform. This role really calls for someone innovative and tech-savvy with good work history in Production Support or Operations or Site Reliability Engineering. We are growing and it’s an exciting place to work. If this is you, apply!! We'd love to get a look at you!


The successful individual will leverage their proficiency to...

  • Manage a team of production support engineers and lead end-to-end e-commerce operations supporting Tapestry brands web applications.
  • Spearhead in driving incident management, root cause analysis and process improvements as part of supporting daily operations.
  • Partner with Digital and IT stakeholders for seamless business continuity.
  • Experience in working with Salesforce Commerce Cloud or similar e-commerce framework (ATG/Hybris).
  • Experience in working with monitoring tools such as Splunk, Quantum Metric, Blue Triangle, Rigor or similar.
  • Salesforce Commerce Cloud experience preferred.
  • Experience working in a fashion/multi-brand environment preferred. 


The accomplished individual will possess...

  • 5+ years of experience in e-commerce.
  • 3+ years of experience in managing Production Support/Operations.
  • Good understanding of platform architecture and applications.
  • Experience in building knowledge base and documentation for operational runbooks.
  • Automation advocate – you truly believe in removing operational load with software
  • Familiarity working with project management tools like Jira, Confluence and Service Now.
  • Ability to mentor team members to align with organizational goals.
  • History of incorporating an accepted industry-standard software development methodology a plus.
  • Prior employment in a fashion / multi-brand environment is ideal.
  • Practical Salesforce Commerce Cloud/Demandware knowledge a plus.


An outstanding professional will have...

  • Excellent Analysis, problem solving, time management skills
  • Strong communication and team leadership skills.


Our Competencies for All Employees


  • Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
  • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
  • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.


Our Competencies for All People Managers

  • Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
  • Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person’s career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
  • Building Effective Teams: Blends people into teams when needed; creates strong morale
    and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.


Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. #LI-RE1 Visit Tapestry, Inc. at



Req ID:  99654

Job Segment: Operations Manager, Web Design, Marketing Manager, Product Manager, Operations, Creative, Marketing

Apply now