Sr. Associate, People Operations

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible.

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach, Kate Spade New York, Stuart Weitzman – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity. 

Primary Purpose: Reporting to the Sr. Director of People Operations North America, the Sr. Associate, People Operations role will be responsible for ‘end to end’ HR Shared service delivery across North America including, compliance and continuous improvement.

The successful individual will leverage their proficiency in the following areas:

HR Operations/Employee Experience:

• Resolve incoming HR transactions requests and inquiries through ServiceNow HR case management system relating to a variety of areas including but not limited to onboarding, benefits, leave and disability programs, reimbursement programs, unemployment, compliance, and offboarding

• Support escalated Tier 3 escalation tickets that require a higher level of intervention and ensure proper closure by providing guidance to TPS and/or People Operations team. This role will be responsible for resolving Tier 3 tickets for People Operations team from both the general employee population and HR business partners and Centers of Excellence (COEs), in collaboration with the Sr. Manager and HR Coordinator.
• Guide, support, maintain and administer HR programs, policies, and procedures
• Administer Hybrid/Remote Work Arrangements & Stipends
• Coordinate updates to Corporate and Retail Holiday calendar with Sr. Director, Operations NA and Communications Team
• Recommend system enhancements for HR systems; participate in required implementations or upgrades.
• Become familiar with our Document Management System to support sending letters for employee signature or filing
• Manage and maintain People Services/HR Ops content across company intranet sites and document management tools: policies, processes, plans documents
• Participate in HR functional work teams for process enhancement, service buildout and other project related work
• Rotate with HR Coordinator as presenter for People Services during new hire orientation
• Perform other duties as assigned

Compliance:

• Manage compliance and ongoing maintenance of new hire onboarding required documents (Federal and State)
• Execute audit around Self-Voluntary ID (Visual ID Process for Gender and Ethnicity under OFCCP requirements) 
• Execute annual HR regulatory reporting and survey requests for NA (i.e., but not limited to EEO-1, CA Pay, VETs, Occupational Employment and Wage Statistics (OEWS), Canada Job Vacancy Surveys, San Francisco Fair Chance & Health)
• Project manage and support Sr. Director, People Operations NA with the execution of Tapestry’s Affirmative Action Plan and regulatory fillings to ensure proper execution and on time (which also includes running reports, reviewing data for in accuracies and maintaining SOPs and project plans)
• Operationalize new or updated Laws that fall within team’s scope, guidelines and Employment legal notices (which includes draft, edit, socializing)
• Support HR legal hold process by managing the legal hold requests via HR Case and tagging of records
• Serve as back-up to the HR Coordinator on execution of corporate I-9s and audits
   

The accomplished individual will possess...

• Bachelor’s degree or equivalent work experience preferred
• Minimum 3+ years’ experience in HR operations/people operations/ shared services and outsourced HR operations, HR technology preferred
• Knowledge and experience in people technologies, tools, and applications, such as Workday (preferred), SuccessFactors, PeopleDoc (UKG).  Working with formal case management systems such as Service Now is a plus
• Ability to clearly and concisely present information and respond to questions from employees, managers and customers
• Ability to analyze issues and determine appropriate solutions
• Ability to gather, synthesize and analyze data, draw conclusions and summarize recommendations
• Ability to use good judgment, problem solve and handle confidential information appropriately
• Strong customer-service orientation, be organized, flexible, detail-oriented, proactive, and maintain a high level of personal credibility
• Ability to create and maintain project plans and procedural documents
• Excellent communication and PC skills in MS Office or Google products 
• Ability to multitask and manage a fluctuating workload

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Our Competencies for All Employees

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person’s career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams: Blends people into teams when needed; creates strong morale
  and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. #LI-RE1  #LI-HYBRID

Americans with Disabilities Act (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com

Visit Tapestry, Inc. at http://www.tapestry.com/

Work Setup: Hybrid Flex (occasional work in-office as necessary)

BASE PAY RANGE $50,000.00 TO $85,000.00 Annually
Here are some of the benefits that we offer: Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance. Please click here for a complete list of U.S Corporate Compensation & Benefits.

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