Share this Job

Sr. Director, Unified Commerce Operations & QA


North Bergen, NJ, US

Explore the possibilities across our global house of brands.

Defined by inclusivity rather than exclusivity, Tapestry embraces the exploration of individuality and invests in helping you grow personally and professionally. Every individual in our global house has the opportunity to make an impact, learn and be part of our growing and unique story.

At Tapestry, we have the freedom to express ourselves and run with our best ideas across Coach, Kate Spade New York, and Stuart Weitzman. We share a profound belief in both our individual and collective potential, and know that with hard work and dedication, anything is possible.

The Sr. Director, Unified Commerce Operations & QA is responsible for the design and delivery of quality, robust, compliant, intuitive and cost appropriate Digital IT services, in support of ongoing company business objectives. This role collaborates with Brand, Digital, and IT stakeholders to develop and maintain a Technology & Operations focus on ensuring operational excellence and an outstanding user experience of Digital IT services. Responsibility includes:  DevOps, DigOps, and QA divisional decisions, SDLC management/guidance, and the overview and validation of work planning and capacity needs.


This position will require regular sprint/operational reviews with the support delivery teams, project delivery teams, brand teams, third party vendors, and scheduled Steering Committee meetings. 


The successful individual will leverage their proficiency in ecommerce Operations to…

  • Demonstrate strong information technology knowledge and skill to communicate effectively to technical and non-technical audiences.
  • This role will be responsible for leading the technical organization, providing leadership and oversight to Digital teams with attention to building a strong and effective culture of excellence.
  • Has the capability to think strategically, operationalize concepts, communicate effectively, and execute in a systematic and timely fashion.
  • Ensure data and core systems are appropriately scaled, efficiently designed and deployed, and securely managed.
  • Manage risk related to infrastructure services and implement technologies and processes to mitigate risks in line with business criticality.
  • Responsible for managing the Digital incident problem and request management services focused on user experience excellence.
  • Responsible for end-to-end delivery, management and adoption of critical communication & collaboration service platforms.
  • Research and recommend new technologies and solutions to enable innovation, solve business problems, or create efficiencies.


The accomplished individual will possess…

  • Demonstrated experience in IT strategic planning, organizational development, project management, and working in large complex organizations.
  • 10+ years’ experience working in a fast-moving, international environment solving problems at scale.
  • Strategic thinking who understands trends in technology and can translate them into opportunities for ongoing improvement.
  • A broad technology background in infrastructure and operations. A thorough understanding of IT processes relating to incident management, problem management, and change management.
  • Excellent presentation skills, negotiation, facilitation and consensus building skills.
  • Work well with executives and functional leadership, leading high-visibility, high-impact projects that are technically broad while leading a diverse team to drive change and business value at significant scale.
  • International experience including rollouts in digital Ecommerce is a plus!

Our Competencies for All Employees

  • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
  • Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Our Competencies for All People Managers

  • Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
  • Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
  • Managerial Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. #LI-JW1 Visit Tapestry, Inc. at

Req ID:  68841