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Sr. Director, Human Resources, People Solutions and Shared Services


North Bergen, NJ, US

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible.


At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach, Kate Spade New York, Stuart Weitzman – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.



Location: The role is hybrid and can be based in our offices in North Bergen, NJ or Hudson Yards, NY.


Primary Purpose:

The People Solutions team is a cornerstone of Tapestry’s HR Operating Model. By delivering critical HR services with a focus on a positive employee experience, the team enables HR Business Partners and Centers of Expertise to focus on strategic initiatives and innovation.


The Sr. Director, Human Resources, People Solutions and Shared Services, leads the People Solutions team for the North American region. The role oversees our outsourced shared services center, Tapestry People Services, and partners with our vendor to ensure our employees are provided with the right service and to monitor the achievement of Service Level Agreements. The Sr. Director, People Solutions is also responsible for HR compliance in North America, government reporting, and oversees the Leave of Absence process with our vendor.

The Sr. Director, reports to the VP, Employee Experience & HR Operations, and leads a team of four HR professionals.


The successful individual will leverage their proficiency in Human Resources Operations to...

  • Oversee the HR Service Center (Tapestry People Services - TPS)
  • Ensure that TPS is well trained and equipped with the latest information to best serve employees and managers
  • Act as key liaison with our service provider on a global level, and partner with global counterparts as needed
  • Monitor delivery against Service Level Agreements and serve as the point of contact for any issues with the service level
  • Provide ongoing coaching that empowers TPS to quickly and accurately get to the root of the employees’ issues and provide a timely resolution
  • Facilitate the development of just-in-time tools and services for unique circumstances
  • Deliver a positive Employee Experience
  • Develop tools, policies, processes, and communications for HR Operations with a focus on a frictionless employee experience and representing Tapestry’s values
  • Recommend improvements based on data and trend analysis, as well as employee and stakeholder feedback
  • Liaise with Centers of Excellence, HR partners and other stakeholders to facilitate the timely resolution of complex employee situations
  • Own HR Compliance, Government Employment Reporting and other HR administration
  • Oversee I-9/E-Verify process
  • Manage employment poster distribution
  • Handle hourly minimum wage increase process
  • Ensure employment document compliance
  • Provide EEO-1, VETS-4212, and state/local ad-hoc reporting
  • Coordinate completion of Affirmative Action Plans (AAP)
  • Establish and maintain the employee personnel file system, and ensure compliance with record retention requirements
  • Oversee the Leave of Absence (LOA) Administration Process
  • Monitor the LOA vendor’s performance metrics and address issues as needed
  • Provide guidance regarding state/local LOA requirements
  • Manage US Corporate Holiday schedule
  • Lead and motivate a team of HR professionals
  • Participate in cross-functional projects as needed

The accomplished individual will possess...

  • The ability to relate to and influence stakeholders and employees on all levels in the organization
  • Excellent verbal and written communication skills
  • Outstanding analytical thinking skills and the ability to design workflows and processes
  • Resourcefulness, with strong problem-solving ability
  • A high degree of emotional intelligence and resilience
  • The ability to thrive in a fast paced environment with a high level of energy and positivity
  • Demonstrated strength in project management and delivery
  • The ability to analyze data to identify trends and inform decision

An outstanding professional will have...

  • A Bachelor’s Degree or relevant experience
  • 10+ years of relevant work experience, with 5+ years of experience in HR
  • Experience leading or working in a shared services organization strongly preferred
  • Deep understanding of the North American HR regulatory and compliance landscape
  • Vendor management experience strongly preferred
  • Demonstrated experience in leading, motivating and developing a team with a focus on an inclusive and purpose-driven culture
  • Prior experience with government employment reporting preferred
  • Experience with SAP SuccessFactors, Case Management systems, and electronic personnel filing systems preferred


Our Competencies for All Employees

  • Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
  • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
  • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

  • Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
  • Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person’s career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
  • Building Effective Teams: Blends people into teams when needed; creates strong morale
    and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.


Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. #LI-DC Visit Tapestry, Inc. at



Req ID:  97840

Nearest Major Market: New York City
Nearest Secondary Market: Newark

Job Segment: HR Manager, Human Resources Director, HR, Human Resources

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