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Technical Manager, IT OMS


North Bergen, NJ, US

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Job Title: Technical Manager, IT OMS


Purpose: The Technical Manager, IT - OMS will be instrumental in delivering IT and business solutions for Tapestry using IBM Sterling Order Management (CoC) platform. This role will be based in North Bergen, NJ. This position directly impacts day to day sales, service and operations of Tapestry B2C, B2B, Call center and In-store applications. Must be a proven team leader with critical thinking skills and should have a proven track record in managing diverse projects delivering against tight deadlines in a fast paced and demanding environment. The role demands a strong a sense of urgency as well as communication skills to ensure the team is quality, results and outcomes focused. Ability to handle ambiguity and create opportunity from complexity is necessary. The ideal candidate is an industry subject matter expert with IBM Sterling Order Management Suite of Applications. This individual will have significant experience in digital channels, Omni-channel eco-systems and integrated back-end systems with a depth of knowledge in enabling technologies such as: Front-end Web Technologies, Order Management Systems, Middleware Technologies, CRM and Supply Chain.


The successful individual will leverage their proficience in order management systems to...

  • Partner with cross functional global business teams in delivering Omni channel features by prioritizing application requests and provide regular status updates to stakeholders.
  • Architect the systems design, development, implementation of IBM Sterling Order Management CoC) platform
  • Expertise in implementing IBM Sterling OMS (CoC) solution to support multi-brand, multi-region, multi-channel initiatives.
  • Leads design sessions and code reviews of extensions and customizations of the Sterling development framework.
  • Supports a wide range of technology projects using IBM Sterling OMS (CoC), including configurations, software development, installation of patches and upgrades, etc.
  • Collaborates with SME’s, Developers and Business Analysts to extend the capabilities of IBM Sterling OMS (CoC) platform.
  • Partners with other technical teams (middleware, database, infrastructure, etc.), create interface documents and mappings to ensure that the OMS is built in a Service Oriented Architecture manner.
  • Identify and facilitate the resolution of issues, especially those involving multiple teams.
  • Strong integration knowledge with multiple geography payment gateways, email service providers, tax engines, Order imports, customer capture etc.
  • Serve as a key member of the solution delivery team by facilitating in requirements/design phase, including estimation of development efforts, as well as advisory on sprint planning / release planning.
  • Facilitate key project activities such as SCRUM meetings, Integration Testing, User Acceptance Testing, and Cutovers/Production Promotion.
  • Writing of product extensions and interfaces to ensure proper functionality and integration with other systems.
  • Collaborates with Center of Excellence teams providing feedback and disseminating latest reference architecture.
  • Experience working with a globally distributed team.
  • Available for periodic off-hours work required including weekends and holidays.
  • Available for 24 / 7 support as necessary.
  • Must be open to travel.


The accomplished individual will possess...

  • 10+ years of experience delivering major Retail IT programs for the business, 5+ years of experience in designing and implementing IBM Sterling OMS solutions.
  • At least 2 project implementations that exploit the full capabilities (discover, design, implement and optimize) of IBM Sterling OMS is a mandate.
  • Experience in integrating IBM Sterling OMS with Demandware (SFCC), IBM ESB, Informatica, Big Data and Cloud platforms.
  • Configuration/Administrator level knowledge using Sterling Order Management components, API's, related interfaces and configuration.
  • Proven ability to partner with quality assurance teams to develop and execute automated testing scenarios to support end-user and performance-based testing.
  • Excellent verbal and written communication skills with proven ability to partner with stakeholders inside and outside of IT as well as vendors and other external entities.
  • Ability to work independently with minimal direction, is a self-starter with strong initiative, and ability to manage/execute workload to deliver high quality results.

Our Competencies for All Employees

  • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
  • Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Our Competencies for All People Managers

  • Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
  • Building Effective Teams: Blends people into teams when needed; creates strong morale
    and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
  • Managerial Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.


Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Tapestry, Inc. at #LI-JW1



Req ID:  57983

Nearest Major Market: New York City
Nearest Secondary Market: Newark

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