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(Tokyo or Shanghai) Assistant Manager, Retail Syst


Roppongi, 13, JP

Explore the possibilities across our global house of brands.

Defined by inclusivity rather than exclusivity, Tapestry embraces the exploration of individuality and invests in helping you grow personally and professionally. Every individual in our global house has the opportunity to make an impact, learn and be part of our growing and unique story.

At Tapestry, we have the freedom to express ourselves and run with our best ideas across Coach, Kate Spade New York, and Stuart Weitzman. We share a profound belief in both our individual and collective potential, and know that with hard work and dedication, anything is possible.

※This position is only for those can work in Tokyo or Shanghai. Relocation allowance is NOT provided. 

Key Responsibilities:

  • Acting as Business Analyst for Retail Systems (POS/SIM(Store Inventory Management )/T&A..Etc.) and Customer Engagement System (CRM/LINE/Clienteling/Loyalty Program) in Asia regions cross brands
  • Find out best solution according to business roadmap and priority requirements
  • Ongoing support for the incidents/errors and call out handling from stakeholder
  • Analyze root cause of Issues with counter parts and venders who are in global countries (mainly Asia and US)
  • Be the front line of IT department for business users in terms of store/customer engagement related activities such as project, change request, issue resolution
  • Building stable systems for retail stores and customer engagement across region
  • Manage testing including review the test result to keep quality of retail/customer engagement systems
  • Smooth support turnover(post go-live support) to support team as a part of project deliverables
  • Participate and cooperate in various phases of projects impacting retail stores, but which are led by other IT team
  • Build strong relationship with Asia, US, Europe counterparts
  • Perform project management which manage timeline, people and budget by your self


  • Strong knowledge of Retail System or/and Customer Engagement systems
  • Ability to understand issues and system errors from a technical standpoint
  • Experience in partnering with business users and other IT team members to design and implement system across regions
  • Regional Project/Vender management experience.
  • Strong communication skills both in Japanese and English.
  • Understanding/Experience Agile methodology and DevOps concept & its processes
  • Chinese capability is strongly plus.
  • Knowledge of IT project management, such as Fit/Gap analysis, design review and software testing review
  • Person who has a strong sense of responsibilities and ownership
  • Basic SQL Database/ Web Application / iOS Application knowledge


Desired Skills

    • PMP (Project Management Professional) or relevant certifications
    • ITIL(IT Infrastructure Library) or equivalent skill
    • Knowledge of Retail systems (POS,SIM,T&A) and Customer Engagement System (CRM,CDP, Unica, Line, Wechat) functions / systems
    • Retail Industry / Lifestyle brand working experience
    • Multi-region/country systems implementation experience
    • Multi-brand system management experience



  • IT Organization is regionally structured in Asia, and Retail and Customer Experience Systems team has members in Japan and in China.
  • Asia stores include Japan, China, Hong Kong/Macau, Taiwan, Korea, Singapore, Malaysia and Australia/New Zealand
  • Multi-brand system projects and support in Japan, Asia, and in Europe (COACH, KATE SPADE, STUART WIZEMAN, but not limited to these)  - approx. 750 stores

Our Competencies for All Employees

  • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
  • Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Our Competencies for All People Managers

  • Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
  • Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
  • Managerial Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Tapestry, Inc. at

Req ID:  82249

Job Segment: Retail