Analyst, Account Service

Title: Analyst, Account Service

Location: Shanghai

Report to: Manager, Account Service

Make a Lasting Impression. Join Tapestry, the first New York-based house of modern luxury lifestyle brands. A successful career at Tapestry is built on hard work, determination and a genuine passion for what you do. At Tapestry, you are part of a global house of brands that is built around our shared values of optimism, innovation and inclusivity. We believe anyone from anywhere can have the best idea, and with creativity and perseverance, anything is possible.

The successful individual will leverage their proficiency in Stock Administrator to…

• Order management for Wholesale Customers: create, changes, cancel, add, PO confirmation and etc.
• Pre-communication with wholesale customers to finalize orders in system, special shipment requirements
• Create pick tickets to warehouse for picking / packing based on order alignment within required timeline
• Liaison with warehouse, forwarder, customs broker team to make sure shipment on time departure
• Communication: with multiple business partners regarding orders and shipment, mainly including Customers, Sales team, Coach International Operation team, Finance team, Trade compliance team, Logistics team
• High standard execution for month end, quarter end & year end to make sure we can achieve the sales target
• Urgent orders follow up from inbound to outbound
• Reporting & analysis

The accomplished individual will possess...

• Bachelor’s degree, customer service, order management or related field preferred
• 2-5 years’ experience required
• Customer focus sense and teamwork spirit
• Detail oriented, able to drive results and highly committed to work
• Strong written and verbal communication skills in English
• Strong office software skill, especially excel
• SAP or account service experience is a plus
• Ability to work in fast paced environment and prioritize multiple tasks

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally recognized protected basis prohibited by applicable law. Visit Tapestry, Inc. at http://www.tapestry.com/