Manager, Commerce Technology

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible.

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach and Kate Spade New York – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. 

-Lead Technical Delivery of GC OMNI_HUB

-Own end-to-end technical delivery of GC OMNI-HUB including OMS, promotion engine Inventory management enhancements and new capabilities, from requirement analysis to deployment and post-launch support.

-Ensure alignment with global OMNI roadmap while adapting solutions for China-specific use cases (e.g., DTC-CAW order routing, cross-border fulfillment, B2B migration).

-Deep Understanding of Omni-channel OMS Business Scenarios

-Partner closely with Product Owners, Operations, IT Solution Architecture and SAP CoE and business teams to translate complex omni-channel business requirements into actionable technical delivery.

-Define and validate core workflows including:

-Distributed Order Management (DOM)

-Real-time Inventory Visibility & Allocation

-Store-as-Fulfillment Center (S2F)

-Buy Online, Pick Up In-Store (BOPIS) / Return In-Store (BORIS)

-Reverse Logistics & Exchanges

-Finance reconciliation

-Wholesale (B2B) Order Processing & Migration Support

-System Design & Integration Leadership

-Design robust, scalable solutions integrating GC OMNI-HUB with key systems: ERP (SAP), eCom Platform, POS, WMS, PIM, CRM, and Tmall/JD/Douyin/Wechat Open Platforms.

-Drive API-first integration strategies and ensure data consistency across touchpoints.

-Collaborate with Solution Architects to align with China and global commerce architecture principles.

-Business Analysis & Requirement Decomposition

-Demonstrate strong ability to break down high-level business problems into modular, executable components.

-Facilitate workshops with stakeholders to capture edge cases, exception handling logic, and SLA requirements for order lifecycle management.

-Translate ambiguous scenarios into clear user stories, process flows, and system specifications.

-Technical Execution & Agile Delivery Oversight

-Lead cross-functional third-party vendors in sprint planning, architecture & code reviews, testing, and release management.

-Enforce coding standards, performance benchmarks, and observability practices (logging, monitoring, alerting).

-Hands-on problem solving.

-Conduct technical spike sessions to evaluate feasibility of new features or integrations.

-Troubleshoot critical production issues related to order creation, status synchronization, payment reconciliation, or fulfillment failures.

-Provide root cause analysis and drive long-term remediation plans.

-Vendor & Partnership Management

-Serve as the primary technical contact for OMS platform vendors.

-Evaluate vendor roadmaps, assess upgrade impacts, and negotiate technical scope and timelines.

-Leverage partner capabilities to accelerate delivery without compromising quality.

-Knowledge Transfer & Capability Building

-Document system architecture, data models, integration patterns, and operational runbooks.

-Mentor vendor engineers and share best practices on OMS domain knowledge and retail tech trends.

The Ideal Candidate Will Possess:

Bachelor’s Degree in Computer Science, Information Systems, or related field; Master’s degree preferred.

5–7 years of progressive experience in e-commerce or retail technology, with at least 3 years focused on Order Management Systems (OMS). 

Strong hands-on experience with OMS is highly preferred — including configuration, customization, API development, and performance tuning.

Deep understanding of omni-channel retail business models and associated OMS use cases (e.g., ship-from-store, click-and-collect, inventory pooling).

Proven track record in leading technical delivery of large-scale commerce systems in agile/scrum environments.

Excellent business analysis skills — able to dissect complex processes and map them accurately to system behavior.

Solid technical foundation in Java RESTful APIs, message queues (e.g., Kafka), databases (SQL/NoSQL), and cloud platforms (Alibaba Cloud).

Experience integrating OMS with SAP ERP, POS systems, and major Chinese e-commerce platforms (Tmall, JD, Douyin).

Strong leadership, communication, and stakeholder management skills — comfortable presenting technical concepts to non-technical audiences.

Resourceful problem solver who thrives in fast-paced, ambiguous environments.

Passion for building customer-centric digital experiences and improving operational efficiency through technology.

Fluent in English and Mandarin (written and spoken).

Our Competencies for All Employees

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person’s career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams: Blends people into teams when needed; creates strong morale
  and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Tapestry, Inc. at http://www.tapestry.com/