Manager, People Services, Greater China

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A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity. 

Job Title: Manager, People Services, Greater China

Location: Shanghai, China

Coverage: Greater China (Mainland China, Hong Kong, Macau, Taiwan)

Primary Purpose:

As the People Services manager, you will oversee HR operations (both off-shore and in-house) in Greater China and manage regional/local HR projects. This role is crucial for aligning local/regional objectives with global strategies, ensuring compliance, and fostering continuous improvement. You will work closely with regional leadership and stakeholders to deliver seamless HR services and drive strategic initiatives. This role is a management role with 3 direct reports and is reporting to regional Senior Manager, HR Technology and Operations.

The successful individual will leverage their proficiency to...

Operational Excellence

• Align local/regional objectives with global priorities. Drive operation consistency and standardization across the region.
• Act as the HR Operations subject matter expert for local/regional HR services with a key focus on employee experience, managing HR operations (both offshore and in-house) to ensure best-in-class service delivery.
• Act as the primary escalation point to help solve both day-to-day and more complex operational problems, as well as the primary point person for partnering on projects, initiatives, and process design with departments across the Tapestry and our brands.
• Review SNOW Tickets/Trend Analysis to help identify opportunities to enhance customer-centricity, improve effectiveness, and increase efficiency.
• Proactively manage and review the performance effectiveness of service providers, with a mindset to continuously seeking improvements.
• Manage and improve employee experience alongside employee lifecycle, especially during key stages (onboarding, mobility, separation, etc.).
• Continuously review and initiate improvements to internal HR processes, practices, systems and communications towards enhancing operational and service excellence.
• Ensure all HR operations policies and processes are documented and updated accordingly.
• Be the product owner for some of the HR systems (PeopleDoc - Documentation management, Audit & Compliance - data integrity, ServiceNow, etc) to drive digitalization.

Employment Regulation/Compliance

• Foster compliance with employment regulations by driving relevant compliance initiatives, closely monitoring legislative changes.
• Act as an advisor to HR community on employment compliance and regulatory matters.
• Manage government employment reporting and requirements.
• Ensure accurate and up-to-date employee data, conduct regular checks.
• Ensure all process execution and system adhere to our regional/local data privacy policy.
• Coordinate internal and external HR audits.

Team Management

• Manage 3 direct reports (1 analyst and 2 on-site dispatched members)
• Inspire and guide a growing team, foster a culture of transparency, collaboration, inclusion and innovation.

An outstanding professional will have...

• Preferred Education: Minimum of Bachelor degree or equivalent.
• Experience: Minimum 8 years of experience in HR operations with a combination of operations and project experience. Expertise in a case management system (ServiceNow or the equivalent) and HCM environment (SuccessFactors or Workday).
• Employment Law: Deep understanding of laws and regulations in Greater China with the ability to apply them into the organization.
• Ownership & Process-driven Mindset: Strong ownership and accountability of people, processes, and strategy. Process management mindset with the ability to influence outcomes.
• Analytical Skills: Proficient in data analysis and reporting for informed decision-making and process improvement.
• Communication: Strong stakeholder management and excellent communication skills.
• People/Vendor Management: People and vendor management experience, motivating, leading, building and retaining talent.
• Project Management: Project management experience, including discovering, exploring, defining and delivering projects.

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Our Competencies for All Employees

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person’s career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams: Blends people into teams when needed; creates strong morale
  and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Visit Tapestry, Inc. at http://www.tapestry.com/

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