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Assistant Manager, Tech Services (Proficiency in Japanese required)

Tapestry

Singapore, 01, SG

Make a Lasting Impression. Join Tapestry, the first New York-based house of modern luxury lifestyle brands. A successful career at Tapestry is built on hard work, determination and a genuine passion for what you do. At Tapestry, you are part of a global house of brands that is built around our shared values of optimism, innovation and inclusivity. We believe anyone from anywhere can have the best idea, and with creativity and perseverance, anything is possible.

 

Whether it be Coach, Stuart Weitzman or Kate Spade, each of our great brands around the world helps people express themselves in their own unique ways.  

Key Responsibilities:

  • Manage and implement Infrastructure projects and solutions, both for stores and corporate
  • Manage and review service providers’ performance and productivity relative to Service Level Agreement. 
  • Act as the Level 2 escalation support in troubleshooting, incident resolution, service requests fulfilment and root cause analysis activities
  • Work with Internal IT Teams and service providers, to ensure the successful implementation of technology projects and store opening/relocation/closure
  • Track and manages the IT hardware refresh and maintenance renewals and be able to negotiate with vendors in Japanese
  • Ensure infrastructure systems are stable, secure and performing optimally
  • Deploy periodic security patches or upgrades to network devices
  • Manages and resolves SIEM (Security Information and Event Management) alerts
  • Ensure support documentations are available and up-to-date.  Conducts regular knowledge transfer activities with internal team and external partners

 

Education/Qualifications:

  • Proficient in spoken and written English & Japanese
  • Bachelor’s degree or Professional Certification in Computer Science / IT or equivalent
  • Technical knowledge in supporting FortiNet Solutions, Cisco Networks, CheckPoint Firewall, ForcePoint, Palo Alto, MPLS, VPN, Routing, Microsoft and VMware technologies
  • Experience in supporting overall IT Infrastructure systems: Active Directory, DNS, Networks, Database, Web and End-user computing.
  • Experience in software-defined networks and Alibaba Cloud would be a plus.
  • Professional Certification in ITIL, FortiNet, Cisco, AWS  or Microsoft

 

Desired Skills

  • Understanding and strong knowledge in IT Service Management processes (Incident Management, Service Request Management, Change Management)
  • Knowledge and experience in Cloud Technologies
  • Excellent project management, vendor management, communication and technical documentation skills
  • Ability to suggest innovative ideas or solutions to improve the current environment
  • High level of integrity and takes accountability of work
  • Strong sense of responsibilities, integrity and ownership
  • Self-driven with a positive attitude towards change

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Tapestry, Inc. at http://www.tapestry.com/

Req ID:  84975