Manager, Asia Order Management System (OMS)

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible.

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach, Kate Spade New York, Stuart Weitzman – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Primary Purpose: The Manager, Asia Order Management System (OMS) will be responsible for core design, development, and delivery of Tapestry’s Order Management Omnichannel Solutions. This Specialist will be an expert with the IBM Sterling Order Management Application Suite and will be responsible for providing solutions that are optimized for scale, growth, and high performance. This Specialist demonstrates technical expertise, effective communication skills, and hand-on experience in a consultative role to product and engineering teams. This role will report to the Sr. Director of Commerce Solutions Development.

The successful individual will leverage their proficiency in core development to...

• Design and develop solutions within the Sterling Order Management Suite of Applications
• Evaluate, design, scope, and document integration effort for new products, processes, technologies, and solutions.
• Diagnose complex technical and business problems and provide creative solutions.
• Design and maintain detailed technical architecture documentation across a multi-brand, multi-region Omnichannel environment.
• Work closely with Global IT teams and consultants.
• Perform Impact Analysis across enterprise systems as well as third party solutions and provide high level cost and effort estimates for all major initiatives.
• Develop technical implementation plans and timelines with key engineering stakeholders and enterprise standards.
• Align the platform vision and overall roadmap with the technical requirements of the stack.
• Communicate technical needs and limitations clearly and effectively.

The accomplished individual will possess...

• Demonstrated ability architecting multi-tenant platforms, across a variety of Sterling OMS implementations.
• Exposure to trending front end technologies to improve user experience for Store and Call center associates and emerging IBM Supply Chain products (e.g., IV/SIP, Fulfillment Order Optimizer, Business User Controls) that will fit the technology  landscape.
• In-depth development experience with Core Order management modules – DOM, GIV, SC, Platform, Payments, COM, and SOM.
• Familiarity with enterprise platforms: SAP, Demandware/SFCC, POS, ESB, CRM, Analytics etc.
• Deep understanding and working experience with Integration concepts (REST, SOAP, Batch, SFTP, API Gateways)
• Development experience in JavaScript (Node.js, React, and Angular.js), Java, SQL, XML, JSON, micro-services etc.
• Exposure to PII & PCI security , compliance policies
• Working experience with Jira, Confluence, GitHub, BitBucket
• Experience working in a fashion / multi-brand environment.
• Experience with hosted solutions on the Cloud / IBM Cloud on Commerce
• Experience in Artificial Intelligence and business process automation would be good to have

Requirements:

• Overall, 7-10 years of industry experience and minimum 5 years of IBM Sterling Order Management Development multi-implementation experience
• Agile Scrum implementation methodology
• Strong understanding of Omnichannel ecosystems and processes that include end-to-end data flows and processing from multi channels, fulfilment, payments, customer service, and other back-end systems.
• Ability to multi task and successfully function in a fast-paced, deadline-driven environment.
• Communicate effectively to IT management as well as business area experts with skills such as empathetic and active listening, and clearly articulate solutions.
• Bachelor’s degree in computer science, MIS, Business, or a related field

Our Competencies for All Employees

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person’s career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams: Blends people into teams when needed; creates strong morale
  and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Tapestry, Inc. at http://www.tapestry.com/