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Assistant Manager, IT CRM Retail Omni BA


Tokyo, 13, JP

Position Title:       IT_CRM&Retail Omni BA (Assistant Manager)

Reports to:           Sr. Director, Information Technology (located in Tokyo)

Location:             Tokyo

Date:                   2021/8/16

Make a Lasting Impression. Join Tapestry, the first New York-based house of modern luxury lifestyle brands. A successful career at Tapestry is built on hard work, determination and a genuine passion for what you do. At Tapestry, you are part of a global house of brands that is built around our shared values of optimism, innovation and inclusivity. We believe anyone from anywhere can have the best idea, and with creativity and perseverance, anything is possible.


Whether it be Coach, Stuart Weitzman or Kate Spade, each of our great brands around the world helps people express themselves in their own unique ways.  

Key Responsibilities:

  • Acting as Business Analyst / System Analyst for Customer Engagement Systems ((CRM/LINE/Clienteling/Loyalty Program) and Retail Systems in Japan and Asia regions (except Grater China) cross brands
  • Be the front line of IT department for business users in terms of store/customer engagement related activities such as project, change request, issue resolution
  • Building stable systems for customer engagement and retail stores across region
  • Find out best solution according to business roadmap and priority requirements
  • Ongoing support for the incidents/errors and call out handling from stakeholder
  • Analyze root cause of Issues with counter parts and venders who are in global countries (mainly Asia and US)
  • Smooth support turnover(post go-live support) to support team as a part of project deliverables
  • Participate and cooperate in various phases of projects impacting retail stores, but which are led by other IT team
  • Build strong relationship with Asia, US, Europe counterparts
  • Perform project management which manage timeline, people and budget by your self


  • Strong knowledge of Customer Engagement System or/and Retail systems
  • Strong communication skills both in Japanese and English.
  • Experience in partnering with business users and other IT team members to design and implement system across regions
  • Regional Project/Vender management experience.
  • Ability to understand issues and system errors from a technical standpoint
  • Understanding/Experience Agile methodology and DevOps concept & its processes
  • Knowledge of IT project management, such as Fit/Gap analysis, design review and software testing review
  • Person who has a strong sense of responsibilities and ownership
  • Basic SQL Database/ Web Application / iOS Application knowledge



Desired Skills

    • Knowledge of Line, Clienteling, CDP and E-commerce
    • Retail Industry / Lifestyle brand working experience
    • Multi-region system management and  implementation experience
    • Chinese capability is strongly plus



  • IT Organization is regionally structured in Asia, and this position will be a member of Asia Omni IT team (Retail/Customer Engagement/E-comm for Japan and Asia except Grater China).
  • Asia stores include Japan, Korea, Singapore, Malaysia and Australia/New Zealand and Grater China stores include China, Hong Kong/Macau and Taiwan
  • Asia Omni IT team and Grater China Omni IT team are synchronized and connected and work as ONE team for the regional projects.
  • Multi-brand system projects and support in Japan, Asia, and in Europe (COACH, KATE SPADE, STUART WIZEMAN, but not limited to these)  - approx. 750 stores

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Tapestry, Inc. at

Req ID:  91987

Job Segment: Retail

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