Share this Job

IT E-comm Omni Analyst


Tokyo, 13, JP

Explore the possibilities across our global house of brands.

Defined by inclusivity rather than exclusivity, Tapestry embraces the exploration of individuality and invests in helping you grow personally and professionally. Every individual in our global house has the opportunity to make an impact, learn and be part of our growing and unique story.

At Tapestry, we have the freedom to express ourselves and run with our best ideas across Coach, Kate Spade New York, and Stuart Weitzman. We share a profound belief in both our individual and collective potential, and know that with hard work and dedication, anything is possible.

Job Title: Analyst, Asia Omni-Channel Center of Excellence, IT

Location: Shanghai/Tokyo

Report to: Director, Omni Solution IT


Primary Purpose: The Analyst, Asia Omni-Channel Center of Excellence, IT is responsible for Omni channel project execution and delivery, build streamline processes and ensure system stability on an ongoing basis by end to end monitoring including initial investigation. This role will support Tapestry brands across the Asia regions.



The successful individual will leverage their proficiency in IT to...


  • Project delivery and solution delivery:
    • Identify the appropriate technical solutions to support sustainability and growth with balance of local demands and regional scalability
    • Partner with Asia Omni-channel IT business partner teams to under business initiatives, work with business partners to understand business requests, document and translate the business requirements into system solutions
    • Analyze, design, testing and hands-on maintenance & support for Omni solutions including E-Commerce and marketing sites, CMS, OMS, Retail systems, CRM/CDP and Clienteling systems, and integration with its associated systems including ERP(SAP), WMS, Payment gateway, Analytics, Social Media, DW/BI, etc.
    • Ensures deliverables such as Project Charter, Business Requirement, Functional / Technical design, configuring systems, providing guidance to developers, system testing, coordinating user testing, preparation of training / user manuals, deployment and post-implementation support
  • Support governance and management
    • Governs the support process to ensure service level achievement and cross-functional support in order tracking(24x7) and be compliant for post purchase audit
    • End to end system monitoring and perform initial investigation of the root cause of the issue among Omni systems and Back End Systems.
    • Proactively find opportunities to improve operation processes (across IT and functional departments)
    • Execute system enhancements and new systems through the project life cycle leveraging both internal and external resources
    • As application owner, collaborate across Tapestry IT teams to improve and maintain systems to ensure consistency and compliance (SOX / PCI-DSS)


The accomplished individual will possess...


  • Bachelor’s degree
  • Minimum 3 years of experience in a similar role with proven track record in delivering Omni channel, Ecomm, CRM or Retail projects, enhancements and on-going system maintenance across range of digital technologies, 1-2 years SAP experience is a plus.
  • Experience and knowledge in ITIL, SDLC and project management
  • Experience and in-depth knowledge of Omni related systems (CRM, CMS, OMS, ERP, WMS, payment gateway, Analytics, Social Media, databases, etc.)
  • Experience working under multi-brands are desired
  • Experience and knowledge with HTML5, web services integration and web technologies (Javascript, CSS, SQL, Java, CDN, etc.)
  • Strong communication and facilitation skills in English (and Chinese, Japanese and Korean are plus)
  • Experiences in partnering with business clients, vendors and across functional IT teams to design and implement systems solutions
  • Experience and knowledge in compliance standards (SOX / PCI-DSS) and Fraud Protection solutions are preferable
  • Adaptable and flexible person who has strong sense of responsibility with ability to manage one’s own time effectively and to prioritize wide range of simultaneous tasks
  • Committed, innovative and positive thinker on getting things done
  • Must be energetic and detailed oriented person with high standards of quality
  • Desire and passion to learn new technologies and keep abreast of latest advances and trends in digital technologies

Our Competencies for All Employees

  • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
  • Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Our Competencies for All People Managers

  • Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
  • Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
  • Managerial Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Tapestry, Inc. at

Req ID:  91557

Job Segment: Web Design, Creative