Manager, QA, IT

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible.

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach, Kate Spade New York, Stuart Weitzman – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity. 

Primary Purpose:
We are seeking a dedicated and experienced Quality Assurance Manager to lead our QA efforts across Tapestry brands in the Japan region. The ideal candidate will be a results-driven professional with strong leadership, organizational, and interpersonal skills. This role requires a collaborative mindset, attention to detail, and a commitment to delivering high-quality software solutions. The QA Manager will oversee the full QA lifecycle, manage regional QA teams, and ensure alignment with global standards while respecting local business practices.

Key Responsibilities:

1. Lead and contribute hands-on to QA activities (as necessary) in a fast-paced Agile/Scrum environment, ensuring timely and high-quality software delivery.
2. Participate in planning meetings and proactively identify quality risks and testing needs.
3. Define test strategies and maintain comprehensive test plans and regression suites.
4. Provide timely reporting on testing progress, risks, and defects to stakeholders.
5. Coordinate with regional and global teams to plan and execute End-to-End (E2E) testing across regions.
6. Foster strong partnerships with cross-functional teams, ensuring clear and respectful communication.
7. Collaborate with required technical teams to analyze production issues and drive continuous improvement.
8. Contribute to company-wide quality initiatives and process enhancements.
9. Lead and mentor QA team members (onsite and offshore), providing clear direction and constructive feedback.
10. Promote a culture of quality, accountability, and continuous learning.
11. Work effectively with global teams across different time zones and cultural contexts.
12. Support the development of automation frameworks in partnership with the automation team.
13. Support quality assurance efforts across Japan, Korea, SEA, and broader Asia-Pacific markets, with the flexibility to extend to additional regions as business needs evolve.

Qualifications:

• 6+ years of experience in Quality Assurance, with at least 4 years in the retail industry
• Minimum of 2 years of experience in a managerial or team leadership role.
• Proven experience in Agile environments and enterprise-wide testing.
• Strong knowledge of QA methodologies, SDLC, and test strategy design.
• Proficiency in test management tools (e.g., JIRA, Xray)
• Excellent communication and leadership skills, with experience managing global teams.
• Business level proficiency in both English and Japanese (both written and spoken) is required
• Culturally aware and respectful of Japanese business practices and communication styles.
• Nice to have: Experience using automation tools (e.g., Selenium, TOSCA, Jenkins) for continuous regression testing
• Bachelor’s degree in Computer Science, Engineering, or a related field.

Preferred Systems Experience:

• Familiarity with systems commonly used at Tapestry is a plus, including:
  • SFCC (Salesforce Commerce Cloud)/Ecommerce Platform
  • IBM Sterling Order Management System
  • Customer Engagement tools: Clienteling tools
  • Retail Systems: POS, SAP MIM

Ideal Candidate Traits:

• Strong sense of responsibility and commitment to quality.
• Collaborative and respectful team player.
• Adaptable and open to feedback.
• Passionate about continuous improvement and innovation.
• Comfortable working in a multicultural, global environment.

Our Competencies for All Employees

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person’s career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams: Blends people into teams when needed; creates strong morale
  and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Tapestry, Inc. at http://www.tapestry.com/