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Omni E-Comm IT Manager


Tokyo, 13, JP

Explore the possibilities across our global house of brands.

Defined by inclusivity rather than exclusivity, Tapestry embraces the exploration of individuality and invests in helping you grow personally and professionally. Every individual in our global house has the opportunity to make an impact, learn and be part of our growing and unique story.

At Tapestry, we have the freedom to express ourselves and run with our best ideas across Coach, Kate Spade New York, and Stuart Weitzman. We share a profound belief in both our individual and collective potential, and know that with hard work and dedication, anything is possible.

The Manager, IT, E-Commerce and Omni Business Partner is responsible for managing various types of digital/Ecomm projects, enhancements and day-to-day system support around marketing activities, and lead cross-functional project team members and vendors to achieve business growth demand.


The person in this position will have responsibility for system design, implementation, improvement and support on E-Commerce and marketing sites, and integration with associated systems such as CRM, CMS, OMS, payment gateway, Analytics, Social Media, databases, etc.


Key Responsibilities:


  • Partner with the E-comm/Digital departments across Asia (Japan, Korea, Singapore, Malaysia, etc.) to understand business requests and prioritize business' needs, and translate the business requirements into system solutions from conceptualization to end.
  • Analysis, design, testing and ongoing maintenance & support for E-Commerce related systems across Asia.
  • Plan, manage and implement various projects in E-comm/Digital systems area. Those include, but not limited to, developing and maintaining the project plan, scope, budget and schedule.
  • To lead the implementation of system enhancements and new systems through the project life cycle leveraging both internal and external resources. Ensures deliverables such as Project Charter, Business Requirement, Functional/Technical design, configuring systems, providing guidance to analysts/developers, system testing, coordinating user testing, deployment and post-implementation support.
  • Manage the relationship with the vendors regionally as well as the counterpart of various IT teams globally.
  • Collaborate with US and Asia Tapestry IT team to improve and maintain E-Commerce related systems to ensure consistency and compliance (SOX / PCIDSS).




  • Bachelor's degree and a minimum of 5 years in a similar role with proven track record in delivering Ecomm projects in Japan market, enhancements and on-going system maintenance across range of digital technologies.
  • Experience and knowledge in ITIL, SDLC and project management.
  • Experience and in-depth knowledge of E-Commerce related systems Salesforce Commerce Cloud preferred (contents management system, order management system, payment gateway system and warehouse management system, etc.) to support marketing activities such as promotion, campaign, sales events, etc.
  • Experience and knowledge with social media and its integration to other systems (Social Commerce experience is plus)
  • Experience in deploying Web Analysis tool (e.g. Adobe/SiteCatalyst, Google Analytics, etc.) and its configuration are plus
  • Experience in delivering E-Commerce across multiple digital channels (web, mobile, portal, tablet and 3rd party E-Commerce platforms)
  • Experience and knowledge with HTML5, web services integration and server-end application technologies (Javascript, CSS, SQL, Java, .Net, etc.)
  • UX/UI design skill is a plus
  • Experience and knowledge in compliance standards (SOX / PCIDSS) and Fraud Protection solutions
  • Strong communication and facilitation skills in Japanese and English (and Chinese and Korean are plus), with experiences in partnering with business clients, vendors and other IT team members to design and implement systems solutions are desired.
  • Must be energetic and detailed oriented person with high standards of quality
  • Committed, innovative and positive thinker on getting things done
  • Adaptable and flexible person who has strong sense of responsibility with ability to manage one's own time effectively and to prioritize wide range of simultaneous tasks.
  • Strong analytical and problem-solving skills
  • Desire and passion to learn new technologies and keep abreast of latest advances and trends in digital technologies
  • Great attention to detail and a results driven approach
  • Project Manager experience is plus




  • Asia store include Japan, China, Hong Kong/Macau, Taiwan, Korea, Singapore, Malaysia and Australia/New Zealand
  • Multi-brand system projects and support in Japan, Asia (COACH, KATE SPADE, STUART WIZEMAN, but not limited to these)

<span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">Our Competencies for All Employees

  • <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">Drive for Results:<span style="font-family:"Arial",sans-serif"> Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">Customer Focus:<span style="font-family:"Arial",sans-serif"> Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">Creativity<span style="font-family:"Arial",sans-serif">: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  • <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">Interpersonal Savvy<span style="font-family:"Arial",sans-serif">: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">Learning on the Fly:<span style="font-family:"Arial",sans-serif"> Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
  • <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">Perseverance<span style="font-family:"Arial",sans-serif">: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
  • <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">Dealing with Ambiguity<span style="font-family:"Arial",sans-serif">: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

<span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">Our Competencies for All People Managers

  • <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">Strategic Agility<span style="font-family:"Arial",sans-serif">: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
  • <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">Building Effective Teams<span style="font-family:"Arial",sans-serif">: Blends people into teams when needed; creates strong morale <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
  • <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">Managerial Courage<span style="font-family:"Arial",sans-serif">: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Tapestry, Inc. at

Req ID:  91144

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