Network Engineer, Senior Analyst / Manager

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible.

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach, Kate Spade New York, Stuart Weitzman – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity. 

Summary:
We are seeking a seasoned Network Engineer to oversee and implement new network infrastructure projects and solutions across our corporate offices and Coach & Kate Spade stores in Japan. The ideal candidate must possess the ability to manage network service providers and serve as a subject matter expert for Tapestry. Proficiency in both Japanese and English communication is essential for 
this role.

Key Responsibilities:
• At least 5 years of relevant experience in supporting, managing and implementing Network Infrastructure projects and solutions.
• Measure, manage and review service providers performance and productivity relative to Service Level Agreement. Conducts and attend regular service reviews.
• Act as the SME (Subject Matter Expert) escalation support in troubleshooting, incident resolution, service requests fulfilment and root cause analysis activities
• Work with Internal IT Teams and service providers, to ensure the successful implementation of technology projects and store opening/relocation/closure
• Track and manage the IT hardware refresh and maintenance renewals and be able to negotiate with vendors
• Ensure infrastructure systems are stable, secure and performing optimally
• Deploy periodic security patches or upgrades to network devices
• Manages and resolves SIEM (Security Information and Event Management) alerts
• Experience in supporting overall IT Infrastructure systems: Active Directory, DNS, Networks, Web and End-user computing.
• Ensure support documentations are available and up-to-date. Conducts regular knowledge transfer activities with internal team and external partners
• Participate in store visits and identify service improvements or resolve network issues
• Be contactable on weekends and holidays in the event of a major incident/outage.

Education/Qualifications:
• Proficient in spoken and written English & Japanese
• Technical knowledge in supporting Networking technologies: 
     o Mandatory: FortiNet Solutions, Cisco Networks, MPLS, VPN, Routing, and Microsoft Technologies
     o Good to have: CheckPoint Firewall, ForcePoint, Palo Alto, AWS Cloud Networking Technologies, Nutanix

Desired Skills
o Understanding and strong knowledge in Networking Technologies (WAN, LAN, VPN, Switching, Routing)
o Basic understanding of IT Service Management processes (Incident Management, Service Request Management, Change Management)
o Knowledge and experience in Cloud Networking Technologies
o Excellent project management, vendor management, communication and technical documentation skills
o Retail Industry / Lifestyle brand working experience
o Ability to suggest innovative ideas or solutions to improve the current environment
o High level of integrity and takes accountability of work
o Strong sense of responsibility, integrity and ownership
o Self-driven with a positive attitude towards change

IMPORTANT NOTES
• IT Organization is regionally structured in Asia and globally in North America

Our Competencies for All Employees

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person’s career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams: Blends people into teams when needed; creates strong morale
  and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Tapestry, Inc. at http://www.tapestry.com/