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Employee Experience Champion: Leave of Absence


north bergen, NJ, US

Explore the possibilities across our global house of brands.

Defined by inclusivity rather than exclusivity, Tapestry embraces the exploration of individuality and invests in helping you grow personally and professionally. Every individual in our global house has the opportunity to make an impact, learn and be part of our growing and unique story.

At Tapestry, we have the freedom to express ourselves and run with our best ideas across Coach, Kate Spade New York, and Stuart Weitzman. We share a profound belief in both our individual and collective potential, and know that with hard work and dedication, anything is possible.

Job Title: Employee Experience Champion: Leave of Absence

Primary Purpose: This emerging senior level Specialist role will ensure that our North America employees receive high-quality LOA services, and the Company remains compliant with relevant requirements while promoting a positive employee experience. This role will report to the Sr. Manager, HR Compliance.


The successful individual will leverage their proficiency in Human Resources and in improving the employee experience to...


  • Ensure the organization is compliant with federal, state/provincial, and local leave requirements in the United States and Canada; stay up-to-date on evolving legislation and recommend, communicate, and implement changes when necessary.
  • Manage the leave vendor relationship, including monitoring vendor performance.
  • Work in partnership with leave vendor to perform ongoing compliance checks, ensuring all policies and procedures are being implemented appropriately.
  • Oversee and monitor leave administration processes and tasks handled by the HR Service Center and leave administration vendor.
  • Monitor and analyze trends related to employee inquiries and feedback; improve processes and develop innovative, alternative solutions to deliver a frictionless employee leave experience. 
  • Create and maintain clear, comprehensive, and effective leave resources for employees and managers.
  • Serve as Subject Matter Expert for HR initiatives that may involve an employee leave of absence component.
  • Serve as point of contact for escalated and/or complex employee leave issues in order to provide an optimal employee experience; utilize expert communication skills to ensure employees and managers clearly understand leave policies and practices as needed.

The accomplished individual will possess...


  • Expert knowledge of FMLA, ADA, and state/local leave laws and practices
  • Strong written and oral communication skills; an ability to draft policies/procedures, and clearly and effectively communicate with different audiences, e.g., HR partners, HR Service Center, employees, management, retail, corporate, distribution center, vendor
  • Project management skills
  • A demonstrated ability to be resourceful, with exceptional problem solving and decision making skills with a strong focus on process improvement and innovation
  • Experience utilizing process improvement methodologies (such as SixSigma) to streamline/design processes, is a plus
  • Experience working effectively with cross-functional departments (Payroll, HR data & technology, Benefits, HR Service Center)
  • A demonstrated ability to bridge gaps between internal departments to solve issues and implement improvements, with a collaborative approach to relationship management
  • Experience monitoring vendor or other third-party performance
  • Ability to maintain highly confidential information
  • Results oriented with the ability to understand and balance other business considerations
  • Excellent analytical and research skills with an acute attention to detail and accuracy
  • Intermediate knowledge of Microsoft Office suite


An outstanding professional will have...


  • Bachelor’s Degree or equivalent work experience in HR
  • 3-5 years relevant work experience in:
    • Leave management in US; Canada leave management experience is a plus
    • A multi-brand, multi-state organization; experience in a retail organization is a plus
  • HR shared service model experience is a plus
  • Case management system experience is a plus

Our Competencies for All Employees

  • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
  • Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Our Competencies for All People Managers

  • Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
  • Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
  • Managerial Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. #LI - YA1 Visit Tapestry, Inc. at

Req ID:  89839

Nearest Major Market: New York City
Nearest Secondary Market: Newark