Lead Stylist - Benefits Eligible - Kate Spade New York SouthPark Mall

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always stood for optimistic femininity. Today, the brand is a global life and style house with handbags, ready-towear, jewelry, footwear, gifts, home décor and more. Polished ease, thoughtful details and a modern, sophisticated use of color—Kate Spade New York’s founding principles define a unique style synonymous with joy. Kate Spade New York is part of the Tapestry portfolio – a global house of brands powered by optimism, innovation, and inclusivity.

Job Title: Master Stylist

Primary Purpose: The Master Stylist is an elevated selling role in which the individual is accountable for a higher sales achievement driven through conversion, ADT and clienteling. While a Stylist, our sales associate, is someone who asks our guests attention-grabbing questions, strikes up memorable conversation and who reaches out in the most delightful ways, our Master Stylist takes our guests on an escape using our guest experience tools. The Master Stylist transforms the traditional sales experience into a long term relationship and serves as a mentor for our Stylists.

Master Stylist skills (Level between Stylist and Senior Stylist - Keyholder):

The successful individual will leverage their proficiency in retail to…

Drive for Results:

• Consistently reach sales goal each month at a percentage (to be disclosed at time of offer) over Stylist goals, as well as reach designated guest voice score each week
• Achieve ADT through styling and creating fitting room experiences during appointments
• Strong understanding of features and benefits of all product
• Embraces and trains on tools to sell product outside the store (locate, e-courier) – measured through guest voice – “offered to find product”
• Communicates and rallies the team around weekly sales goal
• Elevate during key times to support leadership staff

Hosting:

• Master of all guest journey tools & uses to deepen connection
• Curating and hosting quarterly events in the store with best clients – 1-2 events per quarter
• Book 3-5 appointments weekly – 50% of appointments resulting in sales

Team Building:

• Communicates and rallies the team around weekly sales goals
• Inspire relationship building through monthly activities and events
• Act as a mentor Stylist and support on-boarding & training for new Stylists
• Lead by example when styling and recognize Stylists for guest relationship building

Styling & Curating:

• KS lifestyle product expert
• Host at least one styling session per week for inspiration for the team
• Curate local experiences to share with the team to inspire each other and their clients – has a deep understanding of community
• Encourage role playing amongst Stylists around storyselling
• Possess strong understanding of fashion and trends in the marketplace

The accomplished individual will possess...

• Professional selling skills and exceptional interpersonal skills
• Prior luxury goods experience and client book experience preferred
• Proactive ability to multi-task and prioritize
• Works well in a team environment

Physical Requirements…

• Available to work store schedule, as needed, including evenings and weekends
• Standing for extended periods of time
• Able to safely lift boxes up to 40 pounds
• Comfortable climbing ladders

Our Competencies for All Employees

• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.

• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.

• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

• Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.

• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.

• Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

• Managerial Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

Kate Spade is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Kate Spade at www.katespade.com.