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Sales Associate (Stuart Weitzman JPO)

Stuart Weitzman

Johor, 01, MY

Explore the possibilities across our global house of brands.

Defined by inclusivity rather than exclusivity, Tapestry embraces the exploration of individuality and invests in helping you grow personally and professionally. Every individual in our global house has the opportunity to make an impact, learn and be part of our growing and unique story.

At Tapestry, we have the freedom to express ourselves and run with our best ideas across Coach, Kate Spade New York, and Stuart Weitzman. We share a profound belief in both our individual and collective potential, and know that with hard work and dedication, anything is possible.

JOB PURPOSE:

The Sales Specialist is responsible for delivering best in class client service, achieving individual sales goals, building lasting client relationships through mastery of product knowledge and selling ceremonies as well as understanding Boutique operating processes.

 

TASKS & RESPONSIBILITIES

Sales Performance:

  • Achieve and exceed individual Sales Goals and Key Performance Indicators (KPI) including Individual Sales Volume & Units per Transaction (UPT).
  • Maintain a strong drive for results and a positive, team first attitude at all times.

Client Development:

  • Ensure a welcoming client focused environment, which includes offering best in class service, in person, over the phone and through electronic communication.
  • Develop local and international client book with the ability to recruit and develop top clients.
  • Demonstrate strong product expertise, engage clients through the details and stories of our products.
  • Problem solve in partnership with leadership team to ensure that each client issue is properly resolved to the benefit of the business.

Boutique Operations:

  • Support floor moves, merchandising, visual merchandising, and housekeeping as needed.
  • Help locate merchandise at other Boutiques for clients, accurately process charge-send sales per Company guidelines.
  • Responsible for individual stock assignments, including organizing stock on floor and in the heart of the house.
  • Participate in all inventory and cycle counts and protect the assets of the Boutique through understanding and complying with operating procedures.
  • Assist in packing or wrapping customers' merchandise, when necessary.

 

REQUIREMENTS

  • 3 years of Retail Sales and Client Service experience, preferably in a luxury consumer goods environment.
  • Strong drive for business results with a passion for creativity, fashion and the brand.
  • Ability to develop strong and lasting relationships with people through strong communication, organization and follow-through skills.
  • Provide outstanding customer service including in person, over the phone and through electronic communication.
  • Read, count, and write to accurately complete all business and client related documentation.
  • Ability to adjust priorities and manage time in a fast-paced environment, adaptable to strategies which address evolving business trends.
  • Ability to work varied hours/days, including nights, weekends, and holidays as needed.
  • Ability to operate all equipment necessary to perform the job, including phone systems, cash register, sensor-tag remover, computers, and all other office equipment.
  • Can stand for extended periods, move and handle boxes of merchandise and fixtures, must be able to lift at least 30 lbs.
  • Willingness to adhere to all company policies, procedures, regulations, and standards.

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Tapestry, Inc. at http://www.tapestry.com/

Req ID:  59013


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