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Sr. Manager, Retail Operations

Stuart Weitzman

Milan, 25, IT

Stuart Weitzman is a leading luxury accessories brand that is synonymous with strength in femininity. Defined by an energetic, modern and bold attitude, SW is known for its unique approach to melding fashion, function and fit in every silhouette. The brand’s focus on creating timeless, effortless shoes and handbags that are engineered to empower women with both confidence and comfort has resonated around the world, as SW is now available in all corners of the globe through an array of websites, boutiques and retail partners.


Stuart Weitzman is part of the Tapestry portfolio – a global house of brands powered by optimism, innovation and inclusivity.

Primary Purpose:

The Operations Manager is responsible for ensuring all operational aspects driven out of operating a fleet of stores are delivered to a high standard.  This role coordinates store projects, efficiency processes, manages supply chain and vendor relationships and takes responsibility for all facilities and maintenance issues at store level across Europe.


The successful individual will leverage their proficiency to...


  • Coordinate and execute store opening, refurbishment and expansion projects across Europe
  • Manage supply chain and vendor relationships across Europe, managing pan-European supply- and packaging accounts, renegotiating and/or implementing new vendor contracts
  • Take accountability for budgeting and forecasting operational costs across the Stuart Weitzman store fleet
  • Oversee all maintenance, facilities and health & safety related matters across Europe
  • Focus on continuous improvement of store back of house areas and systems, with emphasis on efficiency and compliance.
  • Collaborate with cross-functional partners (Multi Managers, Store Managers, Corporate offices, ISPC) to deliver operational solutions for stores
  • Take ownership for CE quality control, running and reviewing performance reports and auditing that services rendered are to a high standard and cost effective.
  • Lead on new operational business initiatives that will promote enhanced systems and processes


The accomplished individual will possess...


  • Solid Operations and Managerial experience in a fast paced retail environment
  • A solutions focused and resourceful approach; ability to work autonomously and comfortable with ambiguity
  • Strong communication skills, and proven track record in influencing at all levels and building relationships
  • Ability to work a flexible schedule and travel across Europe to meet the needs of the business
  • An entrepreneurial mindset, with the ability to use own initiative and react quickly to shifting priorities
  • Experience in procurement of new vendors for new countries and new services
  • Strong knowledge of, and ability to use, Microsoft Excel, Word, PowerPoint, and Outlook


An outstanding professional will have...


  • European Operations experience
  • Fluently in English, knowledge of other European languages is appreciated

Our Competencies for All Employees

  • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
  • Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Our Competencies for All People Managers

  • Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
  • Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
  • Managerial Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

Stuart Weitzman is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Stuart Weitzman at

Req ID:  60532

Job Segment: Operations Manager, Outside Sales, Supply Chain Manager, Operations, Retail, Sales