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Ecommerce Site Operations Manager

Stuart Weitzman

New York City, NY, US

Stuart Weitzman is a leading luxury accessories brand that is synonymous with strength in femininity. Defined by an energetic, modern and bold attitude, SW is known for its unique approach to melding fashion, function and fit in every silhouette. The brand’s focus on creating timeless, effortless shoes and handbags that are engineered to empower women with both confidence and comfort has resonated around the world, as SW is now available in all corners of the globe through an array of websites, boutiques and retail partners.


Stuart Weitzman is part of the Tapestry portfolio – a global house of brands powered by optimism, innovation and inclusivity.

Position Overview:

The Site Operations Manager is responsible for defining and executing the digital needs of the SW Ecommerce portfolio. The position will collaborate on developing the digital roadmap, and lead the execution of new features and functionality for The individual will drive Ecommerce enhancements that focus on improving customer experience and maximizing revenue while enhancing the brand value.

Additional Responsibilities:

  • Act as the lead liaison between the ecommerce team, web designers and the development team to manage large scale projects and weekly site updates.
  • Drive product development balancing the brand priorities with key digital enhancements in a fast-paced, agile environment.
  • Coordinate tasks, build schedules and developmental priorities by effectively communicating with cross-departmental stakeholders (development, merchandising, creative team & marketing).
  • Liaise with 3rd party vendors to implement and optimize services in order to deliver a world-class customer and site experience.
  • Monitor site functionality to identify problematic experiences - continually seek to improve the online experience by researching and staying abreast of new and innovative solutions and capabilities, key competitor actions, industry trends and emerging customer and market needs.
  • Maintain a thorough knowledge of internal systems and platform capabilities.
  • Manage and maintain project reporting by analyzing the success of new initiatives to deliver on identified KPIs.


  • Bachelor’s Degree required.
  • Minimum 5 years of relevant experience in Ecommerce Website and/or Product Management and on digital products, fashion ecommerce experience preferred.
  • A strong understanding of current technologies and standards and how the digital ecosystem is evolving.
  • Salesforce Commerce Cloud (Demandware) platform experience preferred.
  • Strong proficiency with Microsoft office applications, including intermediate capabilities with Excel.
  • Working knowledge of Google Analytics a plus. 


  • Exceptional organizational and analytical skills, and a proven ability to drive complex projects with minimal oversight.
  • Familiarity with and interest in user experience, ecommerce trends, third party products and industry best practices.
  • Ability to understand customer needs and deliver solutions.
  • Excellent problem solving skills – able to identify, analyze and propose solutions to various technical and business issues.
  • A strong ability to balance visual appearance with understanding of content hierarchy, aligning with brand and global standards.
  • Excellent written, verbal and interpersonal communication skills, with the ability to communicate complex or technical content in a convincing way to non-technical audiences.

Our Competencies for All Employees

  • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
  • Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.\


Our Competencies for All People Managers

  • Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
  • Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
  • Managerial Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.


Stuart Weitzman is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Stuart Weitzman at

Req ID:  86404

Nearest Major Market: Manhattan
Nearest Secondary Market: New York City

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