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Supervisor I

Kate Spade

Arlington, VA, US

Essential Duties & Responsibilities:
Client & Service Expert:
 Partner with Store Manager to develop business driving initiatives that build a repeat business or attract a new customer to the store.
 Communicate and achieve store productivity targets including sales per hour, adt, upt, and capture rate.
 Ensure all associates complete the sales training program and develops strong product knowledge across all categories.
 Model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of customer service and sales.
Leadership Presence:
 Achievement of personal sales goals.
 Educate team on sales plans, personal sales goals, store stats and drives team to achieve them.
 Ensure the highest level of service is provided to all customers through extensive product knowledge and the completion of product profiles.
 Foster a team environment by creating a fun, competitive, inviting atmosphere.
Building Brand Equity:
 Understand and communicate the kate spade new york brand aesthetic, brand philosophy and lifestyle to the sales team and customer.
 Ensure brand and operating standards are met to support brand consistency.
 Ensure store presentation standards are achieved and maintained.
Operational Excellence:
 Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility.
 Accurately processes all POS transactions and inventory functions such as transfers, receiving, fedex shipments, repairs and damages to maintain the integrity of the inventory.
 Adherence to Kate Spade loss prevention policies and operational procedures.

 

Qualifications:
Education & Experience Required:
 Minimum 2-3 years’ experience in luxury goods or a comparable retail environment
 College degree preferred
Skills and Abilities Required:
 Strong written and verbal communication skills
 Detail oriented
 Proactive ability to multi task and prioritize
Physical Requirements:
 Available to work store schedule, as needed, including evenings and weekends
 Standing for extended periods of time
 Able to safely lift boxes up to 40 pounds
 Comfortable climbing ladders

 

Our Competencies for All Employees

  • Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
  • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
  • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

  • Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
  • Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person’s career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
  • Building Effective Teams: Blends people into teams when needed; creates strong morale
    and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Req ID:  92949


Nearest Major Market: Arlington Virginia
Nearest Secondary Market: Washington DC

Job Segment: Outside Sales, Sales

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