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Store Leader

Kate Spade

Deer Park, NY, US

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always stood for optimistic femininity. Today, the brand is a global life and style house with handbags, ready-to-wear, jewelry, footwear, gifts, home décor and more. Polished ease, thoughtful details and a modern, sophisticated use of color—Kate Spade New York’s founding principles define a unique style synonymous with joy. 


Kate Spade New York is part of the Tapestry portfolio – a global house of brands powered by optimism, innovation, and inclusivity.


general purpose of the position: the store leader is responsible for overall day to day store operations, achievement of financial goals, talent development, talent recruitment, guest experience, visual execution and administrative functions.  act as a kate spade ambassador by bringing our brand to life for both our internal and external customer.  lead through our core values and core competencies.  responsibilities include, but are not limited to the following:


essential duties and responsibilities

selling and service:

  • oversee the development of clientele by leading by example in the ability to build and maintain relationships with clients, produce strong results from proactive outreach through kate spade clientele standards
  • drive store results through leadership through development of  strategic business plans and initiatives that will positively impact store results
  • model, observe and coach the selling environment, provide consistent feedback on the guest experience tools
  • assist leaders on goal setting to ensure the highest level of guest experience and sales
  • monitor and analyze guest voice feedback trends, make appropriate operational and developmental changes to positively impact the guest experience and sales
  • ensure leadership team effectively utilizes the DOR program to take ownership of the business in their respective areas of responsibilities


leadership presence/steward of talent:

  • through coaching, achieve financial success that  positively impacts the store performance
  • responsible for hiring and succession strategy to ensure open positions are filled in a timely manner with top talent
  • embrace and maintain company driven initiatives for on-boarding, training and development of teams
  • through collaboration and communication build relationships with peers and corporate partners
  • consistently manage performance through accountability and development utilizing all company driven tools and platforms
  • build effective business relationships with associates and guests as a brand ambassador of the brand
  • understand and able to communicate the kate spade brand aesthetic, philosophy and core values to the leadership team and client through leading organization, leading self and leading people core competencies


operational excellence:

  • perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility
  • ensure brand standards meet company expectations
  • plan and implement company events and workflow while managing payroll expense
  • leverage leadership meetings along with quarterly all team meetings to set expectations and create clarity and focus
  • identify, communicate and supervise inventory counts, business trend information, and product feedback in order to drive sales and enhance the guest experience
  • ensure store is being fiscally responsible by writing an effective schedule and adjusting one to the needs of the business daily
  • ensure store room is organize to company SOPs to drive replenishment best practices
  • oversee loss prevention policies and procedure to be 100% compliant


physical requirements:

  • available to work store schedule, as needed, including evenings and weekends
  • standing for extended periods of time
  • able to safely lift boxes up to 40 pounds
  • comfortable climbing ladders


skills and abilities required:

  • passion and desire for excellence by exceeding goals successfully and consistently
  • proven ability to acquire, develop and retain top talent
  • proven ability to drive better business results year over year
  • exceptional guest service skills
  • strong business acumen; including retail math and P&L responsibility
  • proven ability to work with retail operating systems
  • excellent verbal and written communication skills
  • strong work ethic; ability to problem solve


 education and experience required:

  • minimum 3 years management experience in luxury goods or a comparable retail environment
  • college degree preferred

Our Competencies for All Employees

  • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
  • Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Our Competencies for All People Managers

  • Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
  • Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
  • Managerial Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.


Kate Spade is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under the consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Kate Spade at


Req ID:  90477

Nearest Major Market: Long Island
Nearest Secondary Market: New York CIty

Job Segment: Retail Manager, Store Manager, Retail Sales, Outside Sales, Retail, Sales