Share this Job

Supervisor Visual Merchandising

Kate Spade

Elizabeth, NJ, US

Crisp color, graphic prints and playful sophistication are the hallmarks of kate spade new york. From handbags to clothing and décor, our exuberant approach to the everyday encourages personal style with a dash of incandescent charm. We call it living colorfully. 

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.



Revised Retail HR July 2014

job title: sales and service supervisor

department/location: retail

flsa status: non-exempt

report to: assistant store manager

general purpose of the position: oversee the day to day support to the brand by driving sales and service excellence within the shop to elevate the customer experience and drive store productivity. supervise and develop selling team and systems to provide sales staff and management with excellent guest experience support.


essential duties and responsibilities:

Visual Merchandising:

• responsible for driving sales volume through strong visual presentations in our jersey gardens outlet store. apply the kate spade new york’s visual aesthetics and styling techniques to obtain iconic presentations of merchandising, mannequin styling, and window displays using a global visual directive.

• act as a liaison of communication between visual manager direction and store team execution.

• reports into the outlet visual manager, with a strong working rapport with the store management teams.

• organize, train and lead store associates in merchandising and maintaining all presentations, and visual standards. assist in all photo critiques in all area stores. • maintain all daily visual standards, stock standards, floorsets and control, while adapting the visual directive to react to sell-through and business trends. • model proper service environment through gracious manner in all relationships and communication.

Qualifications: • minimum of two years in a professional visual merchandising experience in a high volume retail store environment. • strong communication qualities and the ability to communicate effectively to all levels within the organization. • comfort in making decisions and interacting in a professional manner. • proficient in microsoft word, excel, outlook and adobe indesign & photoshop • strategic planner, analytical, well organized with strong time-management skills

Physical Requirements: • available to work flexible hours, as needed, including early mornings, over-nights, evenings and weekends • able to stand and stretch for extended periods of time. • comfortable with heights and climbing ladders. • able to safely lift boxes up to 40 pounds.

Client & Service Expert:

 Clientele development through coaching team on proactive client outreach, and building and maintaining relationships with new clients.

 Partner with SL to develop business driving initiatives that build a repeat business or attract a new customer to the store.

 Ensure each associate is actively utilizing their client book in order to generate increased sales through monthly client book reviews and evaluation of their outreach.

 Ensure team is compliant with all clientele standards and thank you note program.

 Ensure all associates complete the sales training program.

 Model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of customer service and sales.

Leadership Presence/Steward of Talent:

 Assist SL with the achievement of financial success through improvement of measurable results that positively impact the store performance.

 Responsible for assuming the SL role in manager’s absence.

 Lead by example with the achievement of personal sales goals.

 Educate team on sales plans, personal goals, measurable stats, is able to coach to these stats to ensure business in maximized.

 Ability to network in the community to ensure open positions are filled efficiently with little impact to the business.

 Conduct ongoing review and assessment of employee performance.

Building Brand Equity:

 Understand and able to communicate the kate spade new york brand aesthetic, brand philosophy and lifestyle to the sales team and customer.

 Ensure brand and operating standards are met to support brand consistency.

 Ensure visual merchandising directives are implemented and store presentation standards are achieved and maintained.

 Communicate merchandise sell-through, stock position, business trend information, product issues, customer feedback to SL in order to increase customer service and sales.

Operational Excellence:

 Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility.

 Assist SL with maintaining payroll budget by managing schedule and making necessary adjustments when the business warrants.

 Monitor, maintain, and follow company policies and procedures with a focus on loss prevention to protect the company’s inventory and assets.

 Ability to accurately manage the processing of all POS transactions to maintain the integrity of the inventory.


Education and Experience Required:

 Minimum 3 years management experience in a comparable retail environment

 College degree preferred

 Prior luxury goods experience preferred

Skills & Abilities Required:

 Professional sales development and exceptional interpersonal skills

 Strong leadership qualities; the ability to communicate effectively with all levels within the organization and to our client base

 Ability to analyze selling reports, identify business trends and react quickly to the needs of the business

 Comfortable in making decisions and mediating conflict within a team-environment

 Proficient in windows-based software such as excel, word and outlook

Physical Requirements:

 Available to work store schedule, as needed, including evenings and weekends

 Standing for extended periods of time

 Able to safely lift boxes up to 40 pounds

 Comfortable climbing ladders

education and experience required:

minimum 2 to 3 year experience in a retail industry of relevant experience on day to day operations

 high school / college degree preferred

*this job description is not all-inclusive and may change at any time in order to meet the needs of the business.


Kate Spade is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Kate Spade at

Req ID:  50044

Nearest Major Market: New York City

Job Segment: Merchandising, Graphic Design, Loss Prevention, Retail, Creative